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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and continuous improvement, with a strong focus on customer experience and data-driven decision-making. Proficient in analyzing operational processes and performance metrics to drive product evolution and enhance customer value.
Highest-signal resume keywords
Product ManagementCustomer Experience ImprovementOperational Process AnalysisData-Driven Decision MakingStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product EvolutionOperational Efficiency AnalysisKPI MonitoringAgile MethodologiesRequirements TranslationImpact AnalysisCustomer Feedback UtilizationAcceptance Criteria DefinitionPerformance Indicator MonitoringContinuous Improvement
Soft Skills
Problem-SolvingCritical JudgmentAgilityCollaborationCommunication
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer JourneyBacklog ManagementChange ManagementSquad DeliveriesRegulatory Requirements
About the role
Key responsibilities & impact- Act as the functional product lead, ensuring its evolution, maintenance and alignment with market and customer needs.
- Deeply understand customer journeys, identifying opportunities for improvement, simplification and value creation.
- Conduct analyses of operational problems, incidents, improvement opportunities and regulatory requirements, proposing viable and scalable solutions.
- Manage and prioritize backlog of enhancements, fixes and evolutions, considering client impact, implementation effort and strategic objectives.
- Translate business needs into clear requirements for technology teams and internal partners.
- Participate in agile ceremonies and support monitoring of squad deliveries.
- Define acceptance criteria, validate deliveries and ensure solutions meet the originally proposed objectives.
- Continuously monitor adoption, usage, quality, operational efficiency, availability and customer experience metrics.
- Track product KPIs and OKRs, proposing corrective and evolutionary actions whenever necessary.
- Produce executive analyses, support materials, result presentations and communications for clients and internal stakeholders.
- Work closely with Operations, Customer Service, Commercial, Legal, Compliance, Risk and Technology areas to ensure alignment and efficiency in product management.
- Conduct impact analyses for regulatory, operational and technological changes.
- Support implementation processes, customer onboarding and change management.
- Collect customer feedback and turn learnings into product evolution initiatives.
- Contribute to building FAQs, manuals, trainings and support materials.
- Ensure product decisions are data-driven, evidence-based and focused on delivering customer value.
Requirements
What you’ll need- Bachelor's degree.
- Experience in product management, continuous improvement or overseeing initiatives focused on customer experience.
- Experience using feedback, usage data and experience metrics to support decisions and propose product evolutions.
- Ability to monitor performance indicators, using metrics to analyze results, identify opportunities and prioritize actions.
- Experience interacting with customers, internal areas and stakeholders at different levels and contexts.
- Knowledge of operational process analysis, identifying bottlenecks and proposing improvements.
- Ability to participate in technical discussions with the squad, understanding dependencies, impacts, risks and constraints of initiatives.
- Ability to make autonomous decisions with critical judgment and agility, considering data, business context and impacts on customers and the organization.
- Problem-solving profile, with ability to mobilize the squad to find solutions, remove blockers and advance initiatives.
Benefits
Comp & perks- Health and dental insurance
- Meal Allowance - Ticket
- Life Insurance
- Home Office Allowance
- Profit Sharing (PLR)
- Private Pension
- Childcare Assistance
- WellHub and Totalpass