Técnico en Seguridad y Protección de Datos
Factorial
Network Security Engineer, L1
NTT
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudITSM
About the role
- As a Network Security Engineer (L1), be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational.
- Proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests.
- Monitor client infrastructure and solutions, identifying problems and errors before or as they occur.
- Dive deep into first-line incidents assigned, pinpointing root causes, and providing telephonic, ITSM ticket, or chat support.
- Conduct maintenance activities, such as patching and configuration changes, for smooth operation of client systems.
- Work across two or more technology domains: Cloud, Security, Networking, Applications, or Collaboration.
- Update existing knowledge articles or create new ones, seeking opportunities for work optimization, and support project work as needed.
- Contribute to disaster recovery functions and tests, ensuring client data is secure.
Requirements
- Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and ITIL processes.
- Highly disciplined in handling of tickets on day-to-day basis.
- Good understanding of using ITSM tools.
- A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
- Ability to communicate and work across different cultures and social groups.
- Proficiency in active listening techniques and refraining from interrupting.
- A positive outlook at work, even in pressurized environments.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Benefits
- Equal Opportunity Employer
- Commitment to a work-free environment without discrimination and harassment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingnetwork securityincident resolutionpatchingconfiguration changesdisaster recoveryITIL processesmanagement agentsredundancy conceptsdata center
Soft skills
client-centric approachcommunicationactive listeningcultural awarenesspositive outlookdisciplineproblem-solvingteam collaborationadaptabilitycustomer service
Certifications
Bachelor's degree in IT/Computingequivalent qualification in IT