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Tech Stack
Tools & technologiesFirewallsSwitching
About the role
Key responsibilities & impact- Provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems
- Restores service to clients by driving incidents to an effective resolution
- Ensures that requests for support are handled according to the procedures
- Investigates and diagnoses problems using service assurance software and tools
- Identifies and resolves problems following agreed procedures
- Carries out agreed maintenance tasks and maintains records of relevant information
- Prioritises and diagnoses incidents according to agreed procedures
- Escalates unresolved incidents and follows up until incident is resolved
- Provides service recovery, following resolution of incidents
- Maintains accurate, complete, and current configuration on configuration items (CIs)
Requirements
What you’ll need- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
- Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
- Entry level experience in technical support to clients
- Entry level experience in diagnosis and troubleshooting
- Entry level experience providing remote support in Data Center technologies
- Entry level experience in relevant technology.
Benefits
Comp & perks- Equal Opportunity Employer with a global culture that embraces diversity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportdiagnosistroubleshootingcall center routing technologiesvoice over IP technologiesnetworkingIT infrastructureserver virtualizationData Center technologiesconfiguration management
Soft Skills
problem solvingcommunicationorganizationprioritizationincident management
Certifications
Bachelor's degree in Information TechnologyAssociate level certification in Data Centre technologiesCCNA (DC)