Data Centre Field Service Engineer, L1

NTT

Entry level Data Centre Remote Field Service Engineer providing technical support to clients. Responsible for identifying and resolving technical incidents and problems.

Posted 6/24/2026full-timeTexas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical supportdiagnosistroubleshootingcall center routing technologiesvoice over IP technologiesnetworkingIT infrastructureserver virtualizationData Center technologiesconfiguration management

Soft Skills

problem solvingcommunicationorganizationprioritizationincident management

Tools & Technologies

service assurance softwareconfiguration itemsCiscoNetAppEMC

Certifications & Qualifications

Bachelor's degree in Information TechnologyAssociate level certification in Data Centre technologiesCCNA (DC)

Industry Keywords

remote supportservice recoverymaintenance taskstechnical incidentsescalation procedures

Tech Stack

Tools & technologies

FirewallsSwitching

About the role

Key responsibilities & impact

Provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems
Restores service to clients by driving incidents to an effective resolution
Ensures that requests for support are handled according to the procedures
Investigates and diagnoses problems using service assurance software and tools
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks and maintains records of relevant information
Prioritises and diagnoses incidents according to agreed procedures
Escalates unresolved incidents and follows up until incident is resolved
Provides service recovery, following resolution of incidents
Maintains accurate, complete, and current configuration on configuration items (CIs)

Requirements

What you’ll need

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Data Center technologies
Entry level experience in relevant technology.

Benefits

Comp & perks

Equal Opportunity Employer with a global culture that embraces diversity