NTT

Level 2 Windows File Services Custom Application Support Engineer – German Speaker

NTT

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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Tech Stack

ITSMJavaOraclePostgresServiceNow

About the role

  • Responsible for the operation, maintenance, and operational support for applications integrated with Windows File Services
  • Resolve all application-related incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation
  • Perform proactive health checks, monitoring, and maintenance of application servers and databases
  • Provide second-level support for application issues and root cause analysis
  • Perform minor configuration changes and standard changes; coordinate patching and upgrades with designated platform teams
  • Support lifecycle events through pre/post validation and documentation; execution handled by platform teams
  • Operate and maintain Java-based applications (Glassfish/Payara) and associated web services
  • Collaborate with development teams for operational readiness and compliance during feature rollouts (not coding)
  • Identify automation opportunities and collaborate with CSI team for implementation
  • Ensure compliance with security, governance, and audit requirements
  • Support eDiscovery and audit requests by preparing and delivering application data according to defined guidelines

Requirements

  • Bachelor’s degree in IT or equivalent experience
  • ITIL v4 Foundation (plus)
  • DevOps Foundation/Practitioner (for CI/CD awareness) (plus)
  • Vendor‑neutral database fundamentals (Oracle/PostgreSQL basics) (big plus)
  • Operational support experience for enterprise applications in multi‑environment setups
  • Proven capability handling incidents/requests, conducting health checks, and executing minor configuration changes
  • Experience working with ITSM tools (e.g., ServiceNow) and collaborating across platform/security/network teams
  • Demonstrated rigor in documentation, change evidence, and post‑event validation
Benefits
  • Equal Opportunity Employer with a global culture that embraces diversity
  • Environment free of unfair discrimination and harassment
  • Opportunities to further your career within a global team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaGlassfishPayaradatabase fundamentalsOraclePostgreSQLincident managementroot cause analysisconfiguration managementhealth checks
Soft Skills
collaborationdocumentationproblem-solvingcommunicationorganizational skillsattention to detailincident resolutionproactive monitoringchange managementcompliance awareness
Certifications
Bachelor’s degree in ITITIL v4 FoundationDevOps FoundationDevOps Practitioner