NTT

Level 2 Windows File Services Engineer, German Speaker

NTT

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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Tech Stack

ITSMServiceNow

About the role

  • Responsible for the end-to-end operation and maintenance of global Windows File Services infrastructure, including DFS-R, NAS systems, and associated storage solutions
  • Ensure compliance with ITIL standards, delivers proactive monitoring, and supports lifecycle management, migrations, and reorganizations
  • Provide advanced troubleshooting, automation, and continuous service improvement to maintain high availability and performance
  • Resolve all incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation
  • Perform proactive health checks, capacity planning, and maintenance to ensure service availability
  • Provide second-level support for complex incidents and root cause analysis
  • Execute approved changes with documented risk assessments and mitigation plans; ensure proper change approvals
  • Lead or assist in engineering tasks, design improvements, and problem isolation for Windows File Services or NAS infrastructure
  • Manage migrations, reorganizations, and lifecycle upgrades for Windows File Services and NAS systems
  • Establish and maintain monitoring for all components (PRTG, SCOM, Nagios)
  • Collaborate with cross-functional teams (AD, Security, Network, Application Ops) and communicate effectively with stakeholders
  • Contribute to continuous service improvement initiatives, including automation of repetitive tasks (PowerShell, scripting)
  • Ensure compliance with security and governance standards and maintain audit-ready documentation
  • Participate in disaster recovery tests, backup validation, and security hardening activities
  • Support eDiscovery and audit requests by preparing and delivering data according to defined guidelines.

Requirements

  • Bachelor’s degree in IT or related field (or equivalent experience)
  • ITIL v4 Foundation certification (plus)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate (big plus)
  • Advanced experience in large-scale enterprise environments managing Windows File Services and NAS
  • Proven track record in IT infrastructure operations and service delivery
  • Hands-on experience with ITSM tools (ServiceNow) and monitoring platforms (PRTG, SCOM)
  • Experience in migrations, reorganizations, and lifecycle management of storage systems
  • Familiarity with scripting and automation for operational tasks.
Benefits
  • Equal Opportunity Employer
  • Committed to diversity and inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows File ServicesDFS-RNAS systemsPowerShellscriptingtroubleshootingautomationcapacity planningservice improvementroot cause analysis
Soft Skills
communicationcollaborationproblem-solvingleadershiporganizational skillsstakeholder managementproactive monitoringincident resolutiondocumentationchange management
Certifications
Bachelor’s degree in ITITIL v4 FoundationMicrosoft Certified: Windows Server Hybrid Administrator Associate