Level 2 Microsoft OneDrive Engineer, German Speaker
NTT
full-time
Posted on:
Location Type: Office
Location: Bucharest • Romania
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About the role
- Provide Level 2 support for OneDrive for Business incidents and service requests
- Troubleshoot complex sync, access, sharing, and performance issues
- Resolve escalations from Level 1 support within agreed SLAs
- Perform root cause analysis and implement preventative solutions
- Administer OneDrive settings via Microsoft 365 and SharePoint Online admin centres
- Support user migration, data recovery, and OneDrive provisioning scenarios
Requirements
- 2–4 years’ experience in Microsoft 365 or end-user computing support roles
- Hands-on experience supporting OneDrive for Business in enterprise environments
- Microsoft 365 Certified: Modern Desktop Administrator Associate (desirable)
- Microsoft 365 Certified: Enterprise Administrator Expert (desirable)
- ITIL Foundation certification (desirable)
- Bachelor’s degree or equivalent in Information Technology, Computer Science, or Information Systems
Benefits
- Equal Opportunity Employer
- Diverse and inclusive workplace
- Opportunities for career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OneDrive for BusinessMicrosoft 365SharePoint Onlineroot cause analysisdata recoveryuser migrationtroubleshootingperformance issuessync issuesaccess issues
Soft Skills
problem-solvingcommunicationcustomer serviceescalation managementtime management
Certifications
Microsoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator ExpertITIL FoundationBachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in Information Systems