NTT

Level 2 Video Streaming Engineer, German Speaker

NTT

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide Level 2 support for live and on-demand video streaming services
  • Troubleshoot and resolve complex streaming, encoding, delivery, and playback issues
  • Investigate and resolve incidents escalated from Level 1 support within agreed SLAs
  • Perform root cause analysis and implement preventative and permanent fixes
  • Monitor stream health, latency, bitrate, QoS/QoE, and service availability
  • Support live events, broadcasts, and high-profile streaming sessions
  • Configure and maintain streaming infrastructure, encoders, players, and CDNs
  • Assist with onboarding new channels, customers, and streaming workflows
  • Apply software updates, configuration changes, and patches following change processes
  • Liaise with vendors, CDN providers, and third-party partners during incidents
  • Maintain technical documentation, runbooks, and operational procedures
  • Provide technical guidance and mentoring to Level 1 engineers
  • Participate in on-call and out-of-hours support rotations.

Requirements

  • Bachelor’s degree or equivalent experience in: Computer Science, Information Technology, Telecommunications, Broadcast / Media Engineering
  • 2–4 years’ experience in video streaming, broadcast engineering, or media operations
  • Experience supporting live streaming, VOD platforms, or OTT services
  • Experience working in a NOC, broadcast operations, or managed services environment
  • Hands-on experience supporting live events and time-critical broadcasts
  • Familiarity with incident, problem, and change management processes
  • Strong troubleshooting and diagnostic skills under time-sensitive conditions
  • Solid understanding of video streaming architectures and workflows
  • Ability to analyse logs, metrics, and network traffic to isolate issues
  • Calm and methodical approach during live incidents and service degradation
  • Customer-focused mindset with attention to service quality and viewer experience
  • Ability to manage multiple concurrent incidents and priorities
  • Detail-oriented with strong documentation and reporting skills
  • Willingness to learn emerging streaming technologies and standards.
Benefits
  • Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
video streamingbroadcast engineeringmedia operationstroubleshootingroot cause analysisstream health monitoringconfiguration managementincident managementnetwork traffic analysisvideo streaming architectures
Soft Skills
customer-focused mindsetattention to service qualitycalm under pressuremethodical approachstrong documentation skillsability to manage multiple incidentsdetail-orientedtechnical guidancementoringstrong diagnostic skills
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in TelecommunicationsBachelor’s degree in Broadcast Engineeringequivalent experience