NTT

Service Engineer, Unified Communications – L2

NTT

full-time

Posted on:

Location Type: Hybrid

Location: Teltow • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

Spark

About the role

  • Problem analysis and remote resolution of incidents for Cisco Unified Communications solutions
  • 2nd Level Support – technical assistance for troubleshooting complex system configurations
  • Problem analysis and resolution of incidents affecting 3rd-party applications
  • Development of solution proposals and workarounds for implementation by the customer or an on-site technician
  • Handling and management of technical escalations to the vendor/manufacturer
  • Customer support within the scope of existing service contracts
  • Implementation of standard and non-standard changes and subsequent verification of success
  • Participation in shift work / on-call and standby duties

Requirements

  • A successfully completed technical degree (e.g., Computer Science, Engineering, Electrical Engineering) or an equivalent technical qualification
  • 5 years of experience in the Cisco UC environment
  • Good knowledge of Cisco UC / vendor certification (CCNP Collaboration, CCNP R&S)
  • Experience with vendor 3rd-party applications, Enghouse (Andtek), OpenText (RightFax)
  • Additional knowledge of Cisco Jabber / Webex / SPARK / Video is an advantage
  • Excellent conceptual and analytical skills, as well as strong communication skills
  • High team orientation, resilience, initiative, and strong customer service mindset
  • Willingness to engage in continuous professional development
  • Good German and English skills, spoken and written
Benefits
  • Company pension plan
  • Bitkom employee discounts
  • Hybrid working
  • JobRad leasing option
  • Employee technology program (MTP)
  • Referral bonus
  • Additional paid leave days
  • Group accident insurance
  • Anniversary bonus
  • Training and development opportunities
  • On-call duty is compensated

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
problem analysisincident resolutiontroubleshootingsystem configurationsolution proposalstechnical escalationsimplementation of changesCisco UCvendor 3rd-party applicationsCisco Jabber
Soft skills
conceptual skillsanalytical skillscommunication skillsteam orientationresilienceinitiativecustomer service mindsetwillingness to engage in professional development
Certifications
CCNP CollaborationCCNP R&S