Service Desk Consultant, German
NTT DATA Romania
full-time
Posted on:
Location Type: Hybrid
Location: Brasov • 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
About the role
- Acting as main contact for incidents and service requests
- Solving incidents following existing documentation
- Call Handling (inbound and outbound calls)
- Providing accurate information to infrastructure support teams
- Monitoring the availability and error messages of IT systems
Requirements
- Bachelor’s degree in technical/non-technical fields (nice to have)
- Minimum 1-3 years of experience in customer support or call centers
- Strong problem solving and research skills
- Excellent command of both spoken and written German and English
Benefits
- Health insurance
- Sponsored certifications
- Training and e-learning platforms
- Individual coaching sessions
- Themed events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem solvingresearch skillscommunicationcustomer support
Certifications
Bachelor's degree