Product Owner
NTT DATA Romania
full-time
Posted on:
Location Type: Office
Location: Cluj • Romania
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Tech Stack
About the role
- Act as the primary interface between business stakeholders, service owners, architects, and technical teams to translate service needs into clear, actionable requirements
- Define and prioritize features, user stories, and service improvements based on business value, risk, compliance, and operational impact
- Ensure that infrastructure products and services support agreed service levels (SLAs, OLAs) and continual service improvement (CSI) objectives
- Collaborate closely with Service Management, Operations, Security, and Architecture teams to ensure solutions are fit-for-purpose, scalable, and supportable
- Support ITIL processes by ensuring requirements consider availability, capacity, continuity, security, and lifecycle management
- Participate in planning, reviews, and retrospectives, ensuring transparency on scope, priorities, dependencies, and delivery progress
- Validate delivered solutions against acceptance criteria and business expectations, ensuring readiness for operational handover
- Maintain documentation such as service descriptions, backlog items, roadmaps, and release notes
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 5-7 years of experience as a Product Owner, Service Owner, or similar role in IT infrastructure or enterprise IT environments
- Strong understanding of ITIL principles and processes, with practical experience applying them in real-world projects
- Solid knowledge of IT infrastructure domains such as cloud platforms, data centers, networks, operating systems, middleware, or workplace services
- Ability to balance strategic objectives with operational realities in a service-oriented environment
- Experience working in Agile or hybrid (Agile/ITIL) delivery models
- Excellent stakeholder management and communication skills, able to bridge business and technical perspectives
- Strong prioritization and decision-making skills, with a focus on value, risk, and service quality
- Familiarity with service management tools (e.g. ServiceNow or similar) is a plus
- ITIL certification (Foundation or higher) and/or Agile Product Owner certification is desirable
- Excellent command of both spoken and written German and English
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITIL principlesAgile delivery modelscloud platformsdata centersnetworksoperating systemsmiddlewareworkplace servicesservice managementrequirements gathering
Soft Skills
stakeholder managementcommunication skillsprioritizationdecision-makingstrategic thinkingoperational managementcollaborationtransparencyproblem-solvingadaptability
Certifications
ITIL certificationAgile Product Owner certificationBachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in related field