Service Design Manager
NTT DATA Romania
full-time
Posted on:
Location Type: Hybrid
Location: Cluj • Romania
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About the role
- Leading the design and development of IT services, ensuring they meet business needs and regulatory requirements.
- Collaborating with stakeholders to gather requirements and define service specifications.
- Developing service design packages, including architecture, processes, and performance metrics.
- Designing hybrid IT services that integrate on-premises infrastructure with cloud technologies (Microsoft Azure, AWS).
- Implementing best practices for hybrid cloud environments, ensuring seamless integration and operational efficiency.
- Ensuring compliance with security policies and regulatory standards, incorporating security measures into service designs.
- Conducting risk assessments and developing mitigation strategies to enhance service reliability.
- Designing scalable services that support future growth and performance optimization.
- Preparing and maintaining detailed documentation for all service designs and presenting reports on service activities.
- Facilitating workshops and stakeholder meetings to ensure alignment and gather feedback.
- Identifying opportunities to improve service design processes and foster continuous innovation.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field (A Master’s degree or MBA is preferred).
- Minimum of 10 years of experience in IT service design or a related role, preferably within a regulatory or international organization.
- ITIL certification (highly desirable).
- Relevant certifications in cloud and infrastructure technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are a plus.
- Expertise in server and storage solutions (HDS, Brocade.NetApp, HPE).
- Experience with networking technologies (Cisco, Juniper Networks).
- Strong proficiency in virtualization technologies (VMware).
- Knowledge of cloud services (Microsoft Azure, AWS) and backup/recovery solutions (EMC Networker, Veeam, Commvault).
- Familiarity with security tools (Splunk) and monitoring/management tools (ServiceNow, Dynatrace, Nagios).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills to work effectively across teams.
- Proficiency in service design and architecture, with a focus on operational efficiency.
- Ability to work collaboratively in cross-functional environments.
- Excellent command of both spoken and written English (any other European language would be a plus).
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service designcloud technologieshybrid IT servicesservice design packagesrisk assessmentsperformance optimizationserver solutionsstorage solutionsvirtualization technologiesnetworking technologies
Soft Skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscollaborative skillsstakeholder engagementcontinuous innovationfacilitation skillsalignment skillsdocumentation skills
Certifications
Bachelor’s degreeMaster’s degreeMBAITIL certificationAWS Certified Solutions ArchitectMicrosoft Certified: Azure Solutions Architect