Service Desk Consultant, German
NTT DATA Romania
full-time
Posted on:
Location Type: Hybrid
Location: Sibiu • 🇷🇴 Romania
Visit company websiteJob Level
Junior
About the role
- Acting as main contact for incidents and/or service requests
- Solving incidents following existing documentation
- Call Handling (inbound and outbound calls)
- Performing qualified registration of incidents and service requests
- Providing accurate information to other infrastructure support teams (2nd level support)
- End-to-end tracking of tickets
- Monitoring the availability and error messages of IT systems and applications
- Monitoring of services and transactions
- Monitoring of certificates, job chains and monitoring of selected mailboxes
Requirements
- Bachelor’s degree in technical/non-technical fields would be nice to have
- Minimum 1-3 years of experience in customer support or call centers
- Strong problem solving and research skills
- Promptitude, proactivity and customer-oriented mindset
- An ITIL qualification is preferable but not essential
- Excellent command of both spoken and written German and English
Benefits
- Private Health Insurance – it’s custom-made for you
- Sponsored certifications, trainings and top e-learning platforms
- Individual coaching sessions or joining our accredited Coaching School
- Epic parties or themed events – lovingly designed for our people and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementservice request managementcall handlingticket trackingIT system monitoringerror message monitoringservice monitoringtransaction monitoring
Soft skills
problem solvingresearch skillspromptitudeproactivitycustomer-oriented mindset
Certifications
ITIL qualification