Network Security Engineer, L1
NTT
CloudITSM
Network Security Engineer – L1
NTT DATA, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Monitor client infrastructure and solutions, mainly with CISCO but also Juniper, Palo Alto, Aruba and Fortinet.
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigate first line incidents assigned and identify the root cause of incidents and problems.
- Provide telephonic or chat support to clients when required.
- Schedule maintenance activity windows for patching and configuration changes.
- Follow the required handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents where necessary.
- Ensure the efficient and comprehensive resolutions of incidents and requests.
Requirements
- Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and ITIL processes.
- Highly disciplined in handling of tickets on day-to-day basis.
- Good understanding of using ITSM tools.
- A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
- Ability to communicate and work across different cultures and social groups.
- Proficiency in active listening techniques and refraining from interrupting.
- English: Fluent (Mandatory).
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingincident managementroot cause analysispatchingconfiguration managementnetwork securitydata center managementsystems supportstorage managementITIL processes
Soft skills
client-centric approachcommunicationactive listeningcultural awarenessdisciplineproblem-solvingteam collaborationcustomer serviceadaptabilityinterpersonal skills
