Partner Enablement Specialist
KnowBe4
SFDC
Senior Client Manager
NTT DATA, Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $115,000 - $140,000 per year
Job Level
Senior
Tech Stack
SFDC
About the role
- Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts
- Pursues leads identified by aligned Lead Generation/Business development representatives
- Minimizes churn and maximizes retention in assigned accounts
- Drives client satisfaction throughout the entire lifecycle of the clients’ buying process
- Generates demand by assisting clients to identify current needs and articulating how the company can add value
- Influences and works closely with vendors/partners to achieve required results
- Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
- Develops open and effective channels of communication with each client and becomes the reliable point of contact
- Encourages revenue growth by inspiring clients to additional services
- Takes ownership of a range of accounts and determines best solution requirements for deployment
- Builds enduring relationships and displays understanding of client industry, business environment and strategy to identify opportunities
- Develops and/or aligns governance and compliance policies and monitors financial governance to manage risk and cost exposure
Requirements
- Bachelor's degree or equivalent in business or a sales related field
- Relevant vendor certifications would be advantageous
- Advanced experience in a global partner management role
- Advanced experience in a sales environment and/or customer service role
- Advanced experience in the IT or professional services industry with a focus on business development and/or sales
- Advanced experience driving alignment across multiple stakeholders to achieve sales growth
- Advanced sales orientation with experience creating sales-oriented solutions and services
- Advanced experience in a similar client manager role
- Advanced experience working with Salesforce.com contact platform
- Ability to work evenings to support Asia and European coworkers and the Global Sales Team
- Home office–based with occasional travel
