Security Managed Services Engineer, L3
NTT DATA, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Johannesburg • South Africa
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About the role
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Performs necessary checks, apply monitoring tools and respond to alerts.
- Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
- Assists in analyzing, assigning, and escalating support calls.
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Proactively identifies opportunities for work optimization including opportunities for automation of work.
- Coaches L2 teams for advance technical troubleshooting and behavioral skills.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
- May work on implementing and delivering disaster recovery functions and tests.
- Performs any other related task as required.
Requirements
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or Firewall Vendor related certification to have along with advanced technical certification like CCIE, CISSP.
- Seasoned Managed Services experience handling complex Security Infrastructure.
- Seasoned experience required in Engineering function within a medium to large ICT organization.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
Benefits
- Equal Opportunity Employer
- Global culture that embraces diversity
- Environment free of unfair discrimination and harassment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
infrastructure configurationmonitoring toolstechnical troubleshootingdisaster recoveryincident loggingproblem identificationwork optimizationautomationproject managementsupport call analysis
Soft Skills
coachingcommunicationclient feedbackescalationproblem-solvinganalytical skillsteam collaborationtime managementadaptabilityattention to detail
Certifications
Bachelor's degree in IT/ComputingCCNP in SecurityPCNSE certificationFirewall Vendor certificationCCIECISSPadvanced technical certification