NTT DATA, Inc.

Level 2 Video Streaming Engineer, German Speaker

NTT DATA, Inc.

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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About the role

  • Provide Level 2 support for live and on-demand video streaming services
  • Troubleshoot and resolve complex streaming, encoding, delivery, and playback issues
  • Investigate and resolve incidents escalated from Level 1 support within agreed SLAs
  • Perform root cause analysis and implement preventative and permanent fixes
  • Monitor stream health, latency, bitrate, QoS/QoE, and service availability
  • Support live events, broadcasts, and high-profile streaming sessions
  • Configure and maintain streaming infrastructure, encoders, players, and CDNs
  • Assist with onboarding new channels, customers, and streaming workflows
  • Apply software updates, configuration changes, and patches following change processes
  • Liaise with vendors, CDN providers, and third-party partners during incidents
  • Maintain technical documentation, runbooks, and operational procedures
  • Provide technical guidance and mentoring to Level 1 engineers
  • Participate in on-call and out-of-hours support rotations

Requirements

  • Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Telecommunications, Broadcast / Media Engineering
  • 2–4 years’ experience in video streaming, broadcast engineering, or media operations
  • Experience supporting live streaming, VOD platforms, or OTT services
  • Hands-on experience supporting live events and time-critical broadcasts
  • Familiarity with incident, problem, and change management processes
Benefits
  • Equal Opportunity Employer
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
video streamingencodingdeliveryplaybackroot cause analysisstream health monitoringlatency managementbitrate managementQoSQoE
Soft Skills
troubleshootingincident resolutiontechnical guidancementoringcommunicationcollaborationproblem-solvingtime managementcustomer supportdocumentation