NTT DATA, Inc.

Level 2 Windows File Services Custom Application Support Engineer, German Speaker

NTT DATA, Inc.

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ITSMJavaOraclePostgresServiceNow

About the role

  • Resolve all application-related incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation.
  • Perform proactive health checks, monitoring, and maintenance of application servers and databases.
  • Provide second-level support for application issues and root cause analysis.
  • Perform minor configuration changes and standard changes; coordinate patching and upgrades with designated platform teams.
  • Support lifecycle events through pre/post validation and documentation; execution handled by platform teams.
  • Operate and maintain Java-based applications (Glassfish/Payara) and associated web services.
  • Collaborate with development teams for operational readiness and compliance during feature rollouts (not coding).
  • Identify automation opportunities and collaborate with CSI team for implementation.
  • Ensure compliance with security, governance, and audit requirements.
  • Support eDiscovery and audit requests by preparing and delivering application data according to defined guidelines.

Requirements

  • Bachelor’s degree in IT or equivalent experience
  • ITIL v4 Foundation (plus)
  • DevOps Foundation/Practitioner (for CI/CD awareness) (plus)
  • Vendor‑neutral database fundamentals (Oracle/PostgreSQL basics) (big plus)
  • Operational support experience for enterprise applications in multi‑environment setups
  • Proven capability handling incidents/requests, conducting health checks, and executing minor configuration changes
  • Experience working with ITSM tools (e.g., ServiceNow) and collaborating across platform/security/network teams
  • Demonstrated rigor in documentation, change evidence, and post‑event validation.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible working hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaGlassfishPayaraOraclePostgreSQLITIL v4DevOpsincident managementroot cause analysisconfiguration management
Soft Skills
collaborationdocumentationproblem-solvingcommunicationorganizational skillsattention to detailproactive monitoringincident resolutionchange managementvalidation
Certifications
Bachelor's degree in ITITIL v4 FoundationDevOps FoundationDevOps Practitioner