Level 2 Microsoft OneDrive Engineer, German Speaker
NTT DATA, Inc.
full-time
Posted on:
Location Type: Office
Location: Bucharest • Romania
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Tech Stack
About the role
- Provide Level 2 support for OneDrive for Business incidents and service requests
- Troubleshoot complex sync, access, sharing, and performance issues
- Resolve escalations from Level 1 support within agreed SLAs
- Perform root cause analysis and implement preventative solutions
- Administer OneDrive settings via Microsoft 365 and SharePoint Online admin centres
- Support user migration, data recovery, and OneDrive provisioning scenarios
- Manage permissions, external sharing, retention, and compliance settings
- Support integration with SharePoint Online, Teams, and other M365 workloads
- Monitor service health and respond to Microsoft 365 advisories and incidents
- Apply configuration changes following change and release management processes
- Maintain technical documentation, KB articles, and operational runbooks
- Liaise with Microsoft support and third-party vendors as required
- Provide guidance and mentoring to Level 1 support teams
Requirements
- 2–4 years’ experience in Microsoft 365 or end-user computing support roles
- Hands-on experience supporting OneDrive for Business in enterprise environments
- Experience working in a service desk, managed services, or EUC operations team
- Experience with user migrations and large-scale OneDrive deployments
- Familiarity with ITIL-based incident, problem, and change management
- Strong troubleshooting skills in cloud-based collaboration platforms
- Solid understanding of Microsoft 365 identity, access, and security concepts
- Relevant certifications (desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, MS-900, SC-900, ITIL Foundation
- Bachelor’s degree or equivalent in Information Technology, Computer Science, Information Systems
Benefits
- Diverse and inclusive workplace
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OneDrive for Businesstroubleshootingroot cause analysisdata recoveryuser migrationconfiguration managementchange managementperformance monitoringpermissions managementcloud-based collaboration
Soft Skills
mentoringguidancecommunicationproblem-solvinginterpersonal skills
Certifications
Microsoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft 365 Certified: Enterprise Administrator ExpertMS-900SC-900ITIL Foundation