Director, Managed Services – France & Luxembourg
NTT DATA, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Capellen • 🇱🇺 Luxembourg
Visit company websiteJob Level
Lead
Tech Stack
ITSM
About the role
- Responsible for the strategic direction, operational excellence, and financial performance of Managed Services across France and Luxembourg.
- Ensure alignment with Group strategy, drive client satisfaction, and lead a high-performing management team to deliver best-in-class services.
- Define the vision, objectives, and roadmap for Managed Services in France and Luxembourg.
- Represent the MS FRALUX organization within the Group and to external stakeholders.
- Serve as the final escalation point and arbitrator for major issues (client, operational, or resource conflicts).
- Manage the budget and profit & loss account for the MS FRALUX entity.
- Oversee the delivery of services, ensuring compliance with contractual, legal, and regulatory requirements.
- Monitor and analyze operational KPIs, initiating corrective or continuous improvement actions as needed.
- Directly supervise the Managers of Client Delivery Management (CDM) FRA/LUX and Governance & Excellence Manager.
- Lead, mentor, and develop a high-performing management team.
Requirements
- Bachelor’s or Master’s degree in Business, IT, Engineering, or a related field.
- 10+ years of experience in IT Managed Services or a similar technology services environment, with at least 5 years in a senior leadership role.
- Proven track record of managing P&L, driving operational excellence, and delivering profitable growth.
- Strong understanding of IT service management (ITSM) principles and best practices.
- Experience managing teams across multiple countries or regions is highly desirable.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical abilities, with a focus on data-driven decision-making.
- Ability to quickly adjust to changing environments and take on new challenges. Proven experience in leading and supporting organizational change in complex settings.
- Capacity to understand, manage, and leverage one’s own emotions and those of others to foster collaboration, problem-solving, and effective leadership.
- Fluent in English and French.
Benefits
- Hybrid Working
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementIT service management (ITSM)operational excellencedata-driven decision-makingbudget managementKPI monitoring and analysiscontractual complianceregulatory compliancestrategic planningchange management
Soft skills
leadershipcommunicationinterpersonal skillsanalytical abilitiescollaborationproblem-solvingmentoringadaptabilityemotional intelligenceteam development