Field Engineer

• Problem analysis and resolution of incidents remotely for Cisco Unified Communications solutions
• 2nd level support – technical assistance for troubleshooting complex system configurations
• Problem analysis and resolution of incidents in 3rd-party applications
• Development of solution proposals and workarounds for implementation by the customer or an on-site technician
• Handling and management of technical escalations to the vendor
• Customer support within the scope of existing service contracts
• Implementation of standard and non-standard changes and subsequent verification of success
• Participation in shift work / on-call and deployment readiness

Service Engineer, Unified Communications – L2

Field Service Technician – Service Technician

Field Service Technician – Green Hydrogen Technology

Field Service Technician, North Rhine-Westphalia

Field Service Technician

Field Service Engineer – Deutsch, Polnisch