Field Service Engineer
Rotork
Service Engineer, Unified Communications – L2
NTT DATA, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Spark
About the role
- Problem analysis and resolution of incidents remotely for Cisco Unified Communications solutions
- 2nd level support – technical assistance for troubleshooting complex system configurations
- Problem analysis and resolution of incidents in 3rd-party applications
- Development of solution proposals and workarounds for implementation by the customer or an on-site technician
- Handling and management of technical escalations to the vendor
- Customer support within the scope of existing service contracts
- Implementation of standard and non-standard changes and subsequent verification of success
- Participation in shift work / on-call and deployment readiness
Requirements
- A completed technical degree (e.g., Computer Science, Engineering, Electrical Engineering) or equivalent technical training
- 5 years of experience in the Cisco UC environment
- Good knowledge of Cisco UC / vendor certifications (CCNP Collaboration, CCNP R&S)
- Experience with the vendor’s 3rd-party applications, Enghouse (Andtek), OpenText (RightFax)
- Additional knowledge of Cisco Jabber / Webex / SPARK / Video is an advantage
- Excellent conceptual and analytical skills, as well as strong communication skills
- High team orientation, resilience, initiative, and strong service awareness
- Willingness to engage in continuous professional development
- Good written and spoken German and English
Benefits
- Company pension plan
- Bitkom employee discounts
- Hybrid working
- JobRad leasing option
- Employee technology program (MTP)
- Referral bonus
- Additional leave days
- Group accident insurance
- Anniversary award
- Training and development opportunities
- On-call duty is compensated
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem analysisincident resolutiontechnical assistancetroubleshootingsolution proposalsimplementationverification of successCisco UC3rd-party applicationsCisco Jabber
Soft skills
conceptual skillsanalytical skillscommunication skillsteam orientationresilienceinitiativeservice awarenesscontinuous professional development
Certifications
CCNP CollaborationCCNP R&S
