Director, Change Management – Business Operations
NTT DATA, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Johannesburg • 🇿🇦 South Africa
Visit company websiteJob Level
Lead
Tech Stack
PMP
About the role
- Provides leadership and guidance to individuals involved in organizational change initiatives.
- Leads strategic transformational change management initiatives.
- Develops a clear vision for organizational change and aligns it with business goals.
- Ensures effective change management is in place for the full lifecycle of transformation and standardization initiatives, from concept through Business-As-Usual (BAU) deployment.
- Collaborates with executive leadership and other senior level stakeholders to gain buy-in and support for change efforts.
- Provides strategic guidance to senior leadership on change management methodology and approach.
- Ensures the development of enterprise-wide change management methodologies and toolkits.
- Identifies potential risks and develops mitigation strategies.
- Analyzes, plans, implements and evaluates change strategies, facilitating a collaborative approach to change across the organization and building ownership and capability in change leadership.
- Acts as a coach for senior leaders/managers in helping them fulfil the role of “change sponsor”.
- Conducts assessments of the current state, analyzes stakeholders, identifies risks, and establishes goals and milestones for changes.
- Plays a key role in ensuring change initiatives meets objectives on time and on budget by increasing employee adoption and usage.
Requirements
- Significant proficiency in methodologies, change management principles, and project lifecycle phases.
- Significant understanding of change management challenges, opportunities, methodologies and frameworks.
- Significant understanding of local and international change management methodologies.
- Ability to influence senior leaders/managers and gain buy-in at executive level.
- Excellent analytical and strategic planning capabilities.
- Significant vast expertise in delivering creative and innovative solutions to business challenges.
- Excellent interpersonal and presentation skills.
- Bachelor's degree or equivalent in Business, Management, Communications, or Human Resources or related field.
- Certifications such as PMP, PROSCI, ADKAR, ITIL, LEED, OCM, or CCMP (desirable).
- Significant experience working on large scale change management projects and programs, ideally in a related working environment.
- Deep experience gained in a similar leadership role.
- Significant experience leading and managing a change management team, delivering high quality results.
- Strong business acumen and ability to communicate with various functional leaders using relevant industry knowledge and terminology.
- Significant experience leading programs that include technology change and adoption.
- Significant experience managing multiple change programs across different regions / geographies with differing needs and stakeholders.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change management principlesproject lifecycle phaseschange management methodologieschange management frameworksanalytical capabilitiesstrategic planningrisk identificationstakeholder analysisemployee adoption strategiesprogram management
Soft skills
leadershipinfluencinginterpersonal skillspresentation skillscollaborationcoachingstrategic guidancecreative problem solvingcommunicationownership building
Certifications
PMPPROSCIADKARITILLEEDOCMCCMP