Configure, maintain, optimize, and troubleshoot core security platforms to ensure they are functioning effectively and aligned with security policies.
Process escalated or complex requests from the Security Analyst team regarding security tools, including global/difficult exclusions, user access management, and changes requiring engineer-level permissions.
Perform regular reviews and audits of security tool configurations (e.g., quarterly settings reviews) to ensure compliance, identify misconfigurations, and resolve configuration-related alerts.
Analyze systems and applications to investigate identified vulnerabilities, understand their potential impact, and determine root causes.
Work with clients to address vulnerabilities in their environments, ensuring that clients are well protected.
Create, test, and maintain scripts (using languages like PowerShell, Bash, etc.) to automate tasks related to vulnerability management (e.g., mass deployment, reporting, remediation) and security alert handling (e.g., improving log collection).
Work closely with fellow Security Analysts and Security Engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.
Work tickets that have been escalated to you, and potentially coach Security Analyst I and Security Analyst II on next steps.
Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution.
Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.
Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.
Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.
Assist with ticket management—primarily by monitoring and responding to alert-related tickets in the absence of engineering tasks.

Requirements

2-4 years of IT experience
1-3 years of experience in Cybersecurity - implementing, configuring, tuning, maintaining, and managing cybersecurity technologies, products, and services.
Experience with security infrastructure software and hardware.
Knowledge of vulnerability testing tools and techniques.
Foundational background in one or more of the following areas: networking, operating systems, databases, cloud environments, and/or architecture.
Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience as a Security Engineer or in a similar role.
Strong understanding of cyber threats, security principles, and technical expertise.
Familiarity with various security architectures and protocols.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong communication skills to effectively train staff and report to management.

Benefits

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PowerShellBashvulnerability managementsecurity tool configurationsecurity infrastructurevulnerability testingnetworkingoperating systemsdatabasescloud environments

Soft Skills

problem-solvingattention to detailcommunicationteam collaborationcustomer service orientationcoachinginformation sharingprofessionalismindependenceclient interaction