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IT Business Analyst – Digital Transformation
NteractiveIT Business Analyst managing digital transformation initiatives for global technology clients. Collaborating on project strategy and optimizing operational processes for significant improvements.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
process mappingworkflow analysisrequirements gatheringdigital transformationchange managementanalytical skillsproblem-solvingautomationsystem optimisationAI-enabled processes
Soft Skills
communicationfacilitationdocumentationstakeholder engagementcollaboration
Tools & Technologies
Microsoft 365SharePointMicrosoft DynamicsRainFocusMonday.comPower BI
Certifications & Qualifications
BCSAgilePMProsci
Industry Keywords
IT Business Analystoperational environmentsdelivery environmentstransformation environmentseventsmarketingagencysponsorship
About the role
Key responsibilities & impact- Build a comprehensive inventory of systems, tools, trackers and documents used across the account
- Map data flows, ownership, system dependencies and operational handoffs
- Analyse end-to-end workflows and identify inefficiencies, duplicated effort and manual processes
- Develop detailed process maps and operational documentation across multiple workstreams
- Identify opportunities to improve operational efficiency through automation, process redesign and system optimisation
- Evaluate existing tools and recommend future-state solutions
- Quantify operational impact, effort savings and business benefits
- Support the development of scalable, sustainable processes and ways of working
- Partner closely with Nteractive's AI Solutions Engineer to identify practical AI opportunities
- Explore solutions that reduce manual administration, improve data accessibility and streamline workflows
- Support the testing, validation and implementation of AI-enabled processes
- Produce clear business requirements, user stories and functional specifications
- Develop options appraisals, including costs, risks, integrations and implementation considerations
- Collaborate with senior leaders, operational teams and external partners
Requirements
What you’ll need- Proven IT Business Analyst experience, ideally within operational, delivery or transformation environments
- Strong process mapping, workflow analysis and requirements gathering expertise
- Experience supporting and delivering digital transformation initiatives
- Demonstrable change management and stakeholder engagement experience
- Excellent analytical and problem-solving skills
- Strong communication, facilitation and documentation abilities
- Experience working with Microsoft 365 technologies, including SharePoint and related platforms
- Experience working with CRM systems such as Microsoft Dynamics or similar
- Experience working with AI, automation or workflow optimisation tools (Desirable)
- Experience within events, marketing, agency or sponsorship environments (Desirable)
- Familiarity with platforms such as RainFocus, Monday.com, Power BI or creative proofing tools (Desirable)
- Business Analysis, Change Management or Agile certifications (BCS, AgilePM, Prosci or similar) (Desirable)
Benefits
Comp & perks- Annual leave – 33 days including Bank Holidays (pro rata)
- Summer Hours
- Pension (5% employee, 3% employer)
- Wellbeing & Inclusion Initiatives including access to an EAP
- Enhanced Maternity Pay
- Rewards & Recognition Incentives
- Volunteering Day
- Private Medical Insurance & Cash Plan
- Generous Talent Referral Scheme
- Life Insurance
- Birthday Vouchers
- Eyecare Vouchers