Customer Success Analyst, Customer Service

NSO Marketing

Customer Success Analyst managing client relationships at NSO Marketing. Ensuring excellent experience and contributing to client satisfaction and retention.

Posted 8/2/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client portfolios and fostering consultative relationships, while effectively utilizing CRM systems to monitor client success and satisfaction metrics.

Highest-signal resume keywords

Customer Success ExperienceCRM FamiliarityVerbal CommunicationWritten CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsPrioritizationConsultative MindsetCustomer-Focused Approach

Tools & Technologies

CRM Systems

Industry Keywords

Client RelationsCustomer ServiceRetention StrategiesChurn Risk IdentificationInternal Process Adherence

About the role

Key responsibilities & impact

Manage a portfolio of clients;
Conduct onboarding and follow-up meetings;
Prepare meeting minutes and record information in the CRM;
Monitor success and satisfaction metrics;
Identify churn risks and implement retention strategies;
Act as a liaison between the client and internal teams (Traffic, Copy, and Design);
Ensure adherence to internal processes and deadlines;
Develop a consultative relationship with clients.

Requirements

What you’ll need

Excellent verbal and written communication
Organized and able to manage priorities
Strong problem-solving skills
Consultative mindset and customer-focused
Experience in Customer Success, Customer Service, or Client Relations
Familiarity with CRM systems.

Benefits

Comp & perks

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