Customer Support

• Conduct onboarding, alignment, and follow-up meetings with clients.
• Maintain active, clear and organized communication via WhatsApp and internal tools.
• Identify bottlenecks, opportunities for improvement, and anticipate issues before the client notices.
• Translate client requests to the operations team, ensuring correct execution and on-time delivery.
• Monitor client performance indicators and recommend improvement actions.
• Update account statuses, perform follow-ups, record history, and organize information in the CRM.
• Serve as a reference for professional, polite, straightforward, and results-oriented service.

Customer Success

Senior Customer Success Analyst

Customer Success Assistant – Affirmative Action for People with Disabilities (PwD)

Analista de Sucesso do Cliente

Junior Customer Success Analyst – Retention