Customer Operations Manager
NSI Group, LLC
full-time
Posted on:
Location Type: Hybrid
Location: Elmhurst • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Manages key customer inquiries in a timely fashion
- Organizes customer setup, documentation preparation, new item forms creation, and reporting in the ERP system
- Confirms order receptions, sends ETA to customer/distribution centers, and follows through on fulfillment
- Liaises interdepartmentally to ensure timely and complete shipment of orders, from purchase order reception to assistance with invoice creation and review
- Resolves order discrepancies via coordination with customers, sales, operations, and accounting
- Coordinates transportation of finished goods optimizing routes and carriers to reduce delivery times and control costs
- Handles customer inquiries, concerns, and any inbound communications in a clear, professional, and concise manner
- Achieves productivity standards and goals while maintaining the highest level of customer service
- Engages in process improvement creates new standard operating procedures
Requirements
- A Bachelor's degree in business administration or related field
- 5-7 years of experience in customer operations or sales administration in the food/CPG industries dealing directly with supermarket chains and retailers
- Outstanding written and verbal communication skills to collaborate interdepartmentally and with customers
- Strong systems skills on Google Suite, specifically Google Sheets
- Experience with EDI is a plus
- Experience and comfortability using an ERP system (SAP Business One preferred)
- Mac experience is a plus
- Maintains extreme attention to detail all-the-while working in a fast paced environment
- Strong organizational, time management and problem solving adeptness
Benefits
- Remote work available but candidates must be living in close proximity to NSI’s office in Elmhurst, IL for in-person meetings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer operationssales administrationorder fulfillmentprocess improvementstandard operating proceduresattention to detailtime managementproblem solving
Soft skills
written communicationverbal communicationorganizational skillsinterdepartmental collaborationcustomer service
Certifications
Bachelor's degree in business administration