NSC Global

Security Engineer

• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
• Document, maintain, upgrade or replace hardware and software systems.
• Support and maintain user account information including rights, security and systems groups.
• Field incoming help requests from end users via telephone and work orders; document end user identification and problem details.
• Build rapport with users, elicit problem details, prioritize and schedule problems, and escalate when required.
• Record, track, and document the help desk request problem-solving process through to final resolution.
• Apply diagnostic utilities and access software updates, drivers, knowledge bases, and FAQs to aid problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on desktop fixes: install/upgrade software, implement file backups, configure systems and applications; test fixes and perform post-resolution follow-ups.
• Develop help sheets and knowledge base articles for end users.
• Typically report to a project leader or manager and collaborate within a team; perform a variety of complicated tasks with a wide degree of creativity and latitude.

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