NSC Global

Security Engineer

• Responsible for delivery excellence of all support towers
• Customer relationship management and client care
• P&L responsibility
• Building relationships through open and honest communication
• Provide comprehensive status reporting to the customer and NSC Global leadership team
• Ensure delivery teams meet or exceed all Service Level Agreements
• Develop and monitor performance objectives for all direct employees
• Create financial forecasts and work with the finance group to ensure revenue and profit targets are met
• Complete billing responsibilities in a timely manner
• Lead collective activities as necessary
• Coordinate all resources of the tower (including off-shore)
• Orchestrate end-to-end-services for the involved towers
• Manage cooperation between Towers to ensure usage of standard methods and tools wherever applicable
• Ensure that account specific processes are applied at all relevant scope
• Evaluate and manage service requests
• Drive completion of service acceptance, technical assurance and handover processes
• Be the SPOC in case of escalations & major incidents
• Act as the next level of escalation for tower specific technical teams for all service mgmt. processes
• Ensure that the Root Cause Analysis for tower specific services is performed
• Raise problem records whenever identified
• Raise request for changes, assess prepare, present the change in the CAB to get the approval
• Identify and manage all required resources for change planning and execution (including testing, approval and back out plans)
• Ensure the quality of asset management requirements in the respective towers
• Ensure the CAP planning of the account in the tower on the component level and provision to Manager

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• Identify, attract, and hire top talent to support NSC’s growth and success
• Develop and execute full life cycle recruitment strategies
• Source candidates using job boards, LinkedIn, social media, networking, and referrals
• Screen CVs, conduct interviews, and assess candidates to ensure best fit
• Collaborate with hiring managers to understand hiring needs and create job descriptions
• Manage the candidate experience, ensuring a smooth and positive recruitment process
• Build and maintain a strong talent pipeline for current and future hiring needs
• Utilise applicant tracking systems - ICIMS and other recruitment tools to track candidate progress
• Support employer branding initiatives by promoting company culture and values through recruitment marketing
• Coordinate and participate in job fairs, networking events, and campus recruitment programs
• Generate data reports on key hiring metrics and create monthly/quarterly recruitment dashboards
• Provide data-driven insights to hiring managers and monitor market trends and competitor practices
• Ensure data integrity and accuracy in all recruitment reporting and ICIMS

• Maintain, analyze, troubleshoot, and repair computer systems, hardware and peripherals.
• Document, maintain, upgrade or replace hardware and software systems.
• Support and maintain user account information including rights, security and systems groups.
• Field incoming help requests via telephone and work orders; document end user information and problem details.
• Build rapport with users, prioritize and schedule problems, and escalate when required.
• Record, track, and document help desk problem-solving process through to final resolution.
• Apply diagnostic utilities and access software updates, drivers, and knowledge base resources.
• Perform hands-on desktop fixes: install/upgrade software, implement file backups, configure systems and applications.
• Test fixes, perform post-resolution follow-ups, and develop help sheets and knowledge base articles.
• Perform related duties consistent with scope; typically report to a project leader or manager.

• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
• Document, maintain, upgrade or replace hardware and software systems.
• Support and maintain user account information including rights, security and systems groups.
• Field incoming help requests from end users via telephone and work orders; document end user identification and problem details.
• Build rapport with users, elicit problem details, prioritize and schedule problems, and escalate when required.
• Record, track, and document the help desk request problem-solving process through to final resolution.
• Apply diagnostic utilities and access software updates, drivers, knowledge bases, and FAQs to aid problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on desktop fixes: install/upgrade software, implement file backups, configure systems and applications; test fixes and perform post-resolution follow-ups.
• Develop help sheets and knowledge base articles for end users.
• Typically report to a project leader or manager and collaborate within a team; perform a variety of complicated tasks with a wide degree of creativity and latitude.