NRTC

Project Manager

• Lead onboarding and implementation of managed services for NRTC member organizations
• Ensure project success through cross-functional collaboration, clear communication, and proactive risk management
• Manage multiple concurrent projects requiring external coordination with broadband members and internal collaboration across diverse departments
• Support member satisfaction, revenue onboarding, and long-term scalability of NRTC’s managed services portfolio
• Typically manage 8–12 concurrent implementation projects—sometimes more during peak periods
• External coordination with broadband member organizations and internal coordination across multiple departments and sometimes business units
• PMs accountable for service readiness, stakeholder alignment, and the successful launch of complex managed service solutions
• Facilitate knowledge transfer post-launch and document lessons learned
• Support change management by identifying adoption barriers and facilitating training and communication
• Define and track KPIs to measure project success and member satisfaction
• Balance member expectations, technical feasibility, and organizational priorities with sound judgment
• Provide mentorship to peers
• Research and apply industry best practices to enhance project delivery
• Track deliverables, prevent scope creep, and maintain schedule and budget compliance
• Coordinate cross-functionally to align complex implementation timelines
• Lead project work with internal teams, maintaining an engaged, collaborative, and motivating approach
• Identify, mitigate, and manage project risks proactively
• Manage communications and reporting for diverse stakeholders, including project teams, PMO, internal departments, and Members
• Contribute to continuous improvement by sharing lessons learned and updating project management templates and practices

Network Operations

• Monitor switching, digital, optical, wireless, and other telecommunications equipment across internal and member networks
• Perform alarm correlation, fault isolation, and remediation for Layer 1 and Layer 2 network issues
• Answer inbound calls from members/customers and document all interaction details in the appropriate ticketing system
• Create, update, and resolve tickets by troubleshooting and escalating to carriers or internal teams when necessary
• Communicate outage details and updates to NRTC members as needed, ensuring clarity and professionalism
• Escalate tickets and alarms appropriately and effectively to ensure quick resolution to meet service level agreement with members
• Use network monitoring tools (PRTG, Nagios, LibreNMS, SolarWinds) and remote access tools (SSH, VPN, RDP, etc.) to investigate and verify service issues.
• Validate service issues using remote access tools (SSH, VPN, RDP, Telnet)
• Support operation engineers by assisting with tasks or escalated issues
• Perform routine ticket management and escalations to drive problems to final resolution
• Provide ongoing communication to both customer support teams and engineering staff during service outages
• Assist with training and mentoring of new Tier 1 technicians
• Participate in shift coverage and team collaboration in a 24x7x365 NOC environment
• Perform other duties as assigned

Project Manager

NOC Technician - Remote