NRTC

Manager, Service Implementation

NRTC

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

PMP

About the role

  • Oversee and manage the Managed Services Implementation Program and staff
  • Oversee and manage templates for implementation projects, requests, and changes in alignment with NRTC Standards, Guidelines, and Policies
  • Develop and manage a team of professional Project Managers
  • Maintain, manage, and utilize project management procedures, templates, and tools to drive and track completion of work to ensure adherence to department policies
  • Manage implementation projects of high complexity setting an example of exemplary PM performance
  • Foster motivation within the project managers, as well as all levels of seniority to meet milestones and deadlines
  • Maintain NRTC’s history of continuous improvement on projects by sharing lessons learned, developing solutions to existing problems, and driving incremental updates/changes to our templates
  • Stay aware of trends related to Project Management and Service Management best practices to find opportunities to deploy better methods and procedures
  • Respond to inquiries of PMO procedures across the entire Managed Services organization with continual development of relevant subject matter expertise
  • Assign project work and communicate effectively cross departmentally to support the effective use of internal resources for program success
  • Identify, mitigate, and manage risks, associated with all projects under this program
  • Stakeholder management responsibilities will include reporting and managing communications from projects and changes

Requirements

  • PMP (Project Management Professional) Certified
  • Bachelor’s degree in Business, Computer Science, or a related field
  • Minimum of three (3) years' experience managing projects
  • Minimum of three (3) years’ experience managing employees
  • Strong experience with navigating project management terminology, phases, techniques, and tools (PMBOK)
  • Established project management experience with a track record of successfully completed projects
  • Communication skills that are positive and professional, both verbally and written
  • Ability to identify critical deliverables and communicate key requirements effectively
  • Ability to work collaboratively by fostering and leading a team environment to meet aggressive goals
  • Ability to quickly learn and utilize new technologies and project management applications
  • Ability to work in a fast-paced environment and manage multiple projects with competing priorities simultaneously
Benefits
  • Travel as needed to NRTC office and member locations (less than 10%)
  • Work is typically performed remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementPMBOKProject Management ProceduresImplementation ManagementRisk ManagementChange ManagementTemplate ManagementContinuous ImprovementStakeholder ManagementTeam Development
Soft Skills
Communication SkillsLeadershipMotivationCollaborationProblem SolvingAdaptabilityTime ManagementInterpersonal SkillsOrganizational SkillsProfessionalism
Certifications
PMP (Project Management Professional)Bachelor’s Degree in BusinessBachelor’s Degree in Computer Science