Government Services Customer Support (French/Bilingual)

NQX

Customer Support role assisting clients with communication meter upgrades and follow-ups from home. Bilingual position requiring negotiating skills and availability during varied hours.

Posted 7/30/2026part-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills, effectively managing complaints and claims while providing empathetic support. Bilingual communication in French and English is essential for interacting with customers in Québec.

Highest-signal resume keywords

Bilingual CommunicationCustomer ServiceSales AptitudeMultitasking AbilityComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaNegotiation SkillsService Delivery Management

Soft Skills

EmpathyCommitment to Customer CareEnergeticPersistent

Tools & Technologies

Computerized EnvironmentHigh-Speed Internet Connection

Industry Keywords

Smart MeterCustomer Follow-UpTechnician Appointment SchedulingComplaint Management

About the role

Key responsibilities & impact

Answer calls from customers regarding their upgrade to a communication-enabled meter (smart meter).
Call customers for follow-ups and to schedule technician appointments.
Manage complaints and claims related to service delivery professionally, demonstrating empathy and a commitment to customer care.

Requirements

What you’ll need

Bilingual — you will interact with French- and English-speaking customers in Québec and will need to answer calls in English approximately 10%–15% of the time.
Be available to work 5 days per week, 20 to 40 hours: Monday to Sunday between 8:00 a.m. and 8:30 p.m.; Saturdays between 9:00 a.m. and 5:00 p.m.
Have a high-speed internet connection of at least 25 Mbps and a secure, quiet workspace within the province of Québec.
Aptitude and interest in sales: skilled in negotiation, energetic and persistent.
Ability to work in a computerized environment and to multitask.
High school diploma or equivalent.

Benefits

Comp & perks

Hourly wage of $18.50, which includes a bilingual premium.
Additional hourly bonus for Saturday work.
Sundays off.
Fully paid training program.
Full benefits package after six months, including comprehensive insurance (medical, dental and life); enhanced RRSP participation; and preferred insurance rates.
Work from the comfort of your own home; equipment provided.