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Information Representative — Government Services
NQXCustomer service representative assisting citizens with government services from home. Answering questions and ensuring confidentiality while managing various inquiries.
About the role
Key responsibilities & impact- Provide warm, informed, solution-oriented service to citizens seeking telephone assistance.
- Assist callers by answering questions, processing transactions, or helping them complete transactions on a range of topics.
- Manage calls with discretion and confidentiality at all times.
- Stay up to date with updates and information that will be shared.
Requirements
What you’ll need- Availability to work Monday to Friday between 8:00 AM and 4:00 PM.
- Flexibility to accept more or fewer hours based on needs is an asset.
- Internet connection of at least 25 Mbps and a safe, quiet workspace located in Quebec.
- Fluency in French, both spoken and written.
- Knowledge of English is an asset.
- High school diploma or equivalent completed.
Benefits
Comp & perks- Work comfortably from your own home, using equipment provided by us.
- Bilingualism premium of $1.00 per hour, if applicable.
- Fully paid training and mentorship program.
- Potential for extension of your position within the team.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
solution-oriented servicediscretionconfidentialityflexibilitycommunication
Certifications
high school diploma