Customer Support, Bilingual

NQX

Bilingual Customer Support for Hydro-Québec assisting clients with their migration to a communicating meter. Work from home in Quebec with comprehensive benefits after six months.

Posted 5/9/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$19 per hourWebsite

About the role

Key responsibilities & impact

Answer calls from customers regarding their upgrade to a communicating meter.
Call customers for follow-ups and to schedule technician appointments.
Manage complains and claims regarding service delivery professionally thanks to your empathy and commitment to others.

Requirements

What you’ll need

Bilingual – you will need to interact with French and English-speaking people in Québec and will need to answer calls in English between 10% to 15% of the time.
Be available to work 5 days up to 40 hours per week: Monday to Sunday between 8:00 a.m. and 8:30 pm, Saturday between 9:00 am and 5:00 pm.
Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space, within the province of Québec.
Aptitude and interest in sales: you are skilled in negotiation, dynamic and persevering.
Ability to work in a computerized environment and to multi-task.
High school diploma or equivalent completed.

Benefits

Comp & perks

Fully paid training program
Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance.
Equipment provided

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

empathycommitmentnegotiationdynamicperseveringmulti-tasking

Certifications

high school diploma