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About the role
Key responsibilities & impact- Help people with disabilities (verbal or auditory) communicate with a loved one, a service provider or any other necessary contact.
- You will be the lifeline for drivers across North America, helping clients get back on the road quickly and confidently.
- Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.
Requirements
What you’ll need- Fluently bilingual – You speak both English and French with ease.
- Work location – You reside in New Brunswick.
- Availability & flexibility – You are able to work during the hours of operation relevant to your position.
- Appropriate environment – You have a secure, quiet space with high-speed internet (25 MBPS minimum).
- Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once.
- Excellent communicator – You express yourself clearly, concisely, and professionally.
- Detail-oriented problem-solver – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.
- Educational requirement – High school diploma or equivalent.
Benefits
Comp & perks- Comprehensive benefits (medical, dental, life insurance)
- Enhanced RRSP participation
- Preferential insurance pricing
- Fully paid comprehensive training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
bilingualexcellent communicatordetail-orientedproblem-solvercustomer servicemultitaskerflexibilityavailability