Communication Support Specialist, Bilingual

NQX

Communication Support Specialist assisting bilingual interaction for customers with disabilities. Utilizing communication tools to facilitate contacts with service providers and loved ones for those in need.

Posted 4/21/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$19 per hourWebsite

About the role

Key responsibilities & impact

Using a variety of adapted communication tools, you facilitate the daily lives of people with verbal or hearing impairments;
You facilitate interaction between the caller and a loved one, a service provider or any other necessary contact;
Your empathy and commitment to others enable you to ensure a warm and pleasant experience for everyone you meet.

Requirements

What you’ll need

Bilingual – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time.
Available to work up to 40 hours/week from Sunday to Saturday, 24 hours a day - your flexible schedule is essential to our callers' daily lives;
Candidates must reside within 100 km of the NQX Moncton center to be able to travel there, if necessary;
For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
Proven ability to enter data quickly and accurately;
Ability to multi-task;
High school diploma or equivalent completed;

Benefits

Comp & perks

Hourly rate of $18.90 after training, bilingual premium included;
A night premium of $1.50/hour and a weekend premium of $0.25/hour.
Work from home – equipment provided;
Fully paid training and coaching program;
Full benefits package after six months, including: comprehensive insurance (medical, dental and life);
enhanced RRSP participation;
preferred pricing on insurance;
discounts on telecommunications products and services.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

empathycommitmentcommunicationmulti-taskingdata entry accuracy

Certifications

high school diploma