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About the role
Key responsibilities & impact- Using a variety of adapted communication tools, you facilitate the daily lives of people with verbal or hearing impairments;
- You facilitate interaction between the caller and a loved one, a service provider or any other necessary contact;
- Your empathy and commitment to others enable you to ensure a warm and pleasant experience for everyone you meet.
Requirements
What you’ll need- Bilingual – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time.
- Available to work up to 40 hours/week from Sunday to Saturday, 24 hours a day - your flexible schedule is essential to our callers' daily lives;
- Candidates must reside within 100 km of the NQX Moncton center to be able to travel there, if necessary;
- For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
- Proven ability to enter data quickly and accurately;
- Ability to multi-task;
- High school diploma or equivalent completed;
Benefits
Comp & perks- Hourly rate of $18.90 after training, bilingual premium included;
- A night premium of $1.50/hour and a weekend premium of $0.25/hour.
- Work from home – equipment provided;
- Fully paid training and coaching program;
- Full benefits package after six months, including: comprehensive insurance (medical, dental and life);
- enhanced RRSP participation;
- preferred pricing on insurance;
- discounts on telecommunications products and services.
ATS Keywords
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Soft Skills
empathycommitmentcommunicationmulti-taskingdata entry accuracy
Certifications
high school diploma