NQX

Canada Post Representative – Bilingual

NQX

full-time

Posted on:

Location Type: Hybrid

Location: Moncton • 🇨🇦 Canada

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Salary

💰 CA$19 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions
  • Manage multiple chats at once ensuring responses within service standards
  • Handle incoming calls with professionalism, empathy, and a solution-focused attitude
  • Accurately document customer interactions and follow processes while navigating multiple tools
  • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Requirements

  • Bilingualism (French/English)
  • Typing speed of 40+ WPM with accuracy
  • Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST
  • Reliable high-speed internet connection (minimum 25 MBPS)
  • Dedicated, quiet workspace free of distractions
  • Flexibility to work evenings and weekends
  • Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns
  • Strong multitasking and problem-solving skills, with attention to detail
  • Comfortable working under pressure in a fast-paced environment
  • Previous customer service experience is an asset.
Benefits
  • Hourly wage of $18.78 after training
  • Premiums for weekend hours and bilingualism
  • Fully-paid training and coaching program
  • Work from home – equipment provided
  • Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance
  • Career progression opportunities to advanced roles as you gain experience.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bilingualismtyping speed 40+ WPMcustomer service experience
Soft skills
communication skillsempathysolution-focused attitudemultitaskingproblem-solvingattention to detailability to de-escalateflexibilityworking under pressure