Client Engagement, Insights Manager

NPS Prism

Client Engagement Manager building and nurturing relationships while driving customer experience insights for NPS Prism. Collaborate closely with clients to enhance their use of platform services.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights.
Provide top-notch service in product knowledge, customer experience, and proactive competitive CX insights.
Manage a portfolio of strategic clients leveraging NPS Prism’s benchmarking CX insights.
Manage strategic account plans, pursuing revenue growth opportunities, and growing presence.
Create and engage clients on CX thought leadership driven by Prism.
Deliver client excellence through new CX industry insights powered by Prism.
Act as a dedicated resource to discuss business challenges and best practices with clients.
Engage with clients and solicit feedback on the Prism product.
Support sales strategy and commercialization efforts for prioritized prospects and clients.

Requirements

What you’ll need

Required Bachelor’s degree
4+ years of experience in consulting, customer insights, or account management and sales in a data business
Experience as a client service professional engaging C –suite members and senior executives of Fortune 1000 companies.
Successful track record of managing and growing senior client relationships
Outstanding client service skills: responsive, proactive, empathetic and detail-oriented
Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results
Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive
Strong communications skills: creates open and ongoing dialog with both clients and internal team members; extensive presentation experience a must
Strong leadership skills: you understand clients’ businesses and how emotional connection can help drive results; capable of rallying and collaborating with client and internal teams
Outstanding project leadership, coordination and organizational skills; able to manage competing priorities and keep external and internal teams aligned and on track

Benefits

Comp & perks

Bain’s award-winning collaborative work culture
An ambitious team of tight-knit colleagues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer insightsaccount managementsales strategyloyalty analyticsstrategic marketingclient serviceproject leadershipbusiness challengescompetitive CX insightsNPS Prism

Soft Skills

client relationship managementproactiveempatheticdetail-orientedstrong communicationleadershiporganizational skillsadaptabilityself-startercollaboration

Certifications

Bachelor's degree