Salesforce Business Analyst

NPR

Salesforce Business Analyst managing NPR's Salesforce ecosystem, bridging business objectives and technical implementation. Collaborating with diverse stakeholders and teams to optimize CRM solutions.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,500 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis and functional design within the Salesforce ecosystem, with a strong focus on facilitating collaboration, managing project delivery, and optimizing platform capabilities. Proficient in translating business requirements into actionable user stories and ensuring seamless feature adoption through effective user acceptance testing.

Highest-signal resume keywords

Salesforce Ecosystem ExperienceBusiness AnalysisUser Acceptance Testing (UAT)Salesforce Certified Business AnalystRequirements Translation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisFunctional Requirements DocumentationUser Story AuthoringProcess MappingSalesforce ConfigurationDeclarative Automation ToolsData Model IntegrityCross-Functional Project LeadershipTesting Cycle CoordinationStakeholder Management

Soft Skills

CollaborationFacilitationCommunicationPartnership BuildingProactive Management

Tools & Technologies

SalesforceSalesforce Backlog ManagementProcess Mapping ToolsUser Acceptance Testing ToolsTraining Material Development

Certifications & Qualifications

Salesforce Certified Business Analyst

Industry Keywords

Salesforce Best PracticesTechnical Debt MinimizationCross-Divisional CollaborationPlatform StandardsIntegration Assessment

About the role

Key responsibilities & impact

Facilitate collaborative workshops with stakeholders across NPR to elicit, analyze, and document business processes and functional requirements.
Author clear, actionable user stories, acceptance criteria, and comprehensive process maps to guide development efforts.
Partner closely with Product Managers to evaluate incoming business requests, assess strategic value, and prioritize the Salesforce backlog.
Collaborate with Senior Salesforce Administrators and Developers to design scalable solutions that optimize platform capabilities while safeguarding data model integrity.
Partner with technical teams to assess how new requirements affect existing platform architectures, upstream/downstream integrations, and dependent business systems.
Design user acceptance testing (UAT) scripts, coordinate testing cycles, and author end-user training materials to ensure seamless feature adoption.
Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned.
Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt.
Cultivate trusted partnerships with internal departments and cross-functional technology peers, fostering an environment of collaboration and mutual support.

Requirements

What you’ll need

Minimum of four (4) years of dedicated experience in business analysis, requirements translation, and functional design within the Salesforce ecosystem.
Solid working knowledge of core Salesforce capabilities, configuration options, security models, and declarative automation tools.
Demonstrated success leading or driving functional phases of cross-functional Salesforce projects from discovery through to deployment.
Proven ability to facilitate requirements-gathering sessions with non-technical business partners and translate operational needs into technical specifications.
Salesforce Certified Business Analyst certification

Benefits

Comp & perks

access to health and wellness
paid time off
financial well-being
medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings