Senior Customer Success Manager
nPlan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteSalary
💰 A$140,000 - A$160,000 per year
Job Level
Senior
About the role
- Act as the primary owner for assigned customer accounts, setting success plans and managing the relationship across the full lifecycle
- Understand customer objectives and ensure nPlan is delivering measurable outcomes, coordinating internally to address gaps or unlock additional value
- Lead onboarding, ongoing engagement, and renewal activities
- Identify opportunities to deepen relationships and expand usage of nPlan
- Build trusted relationships across customer organisations
Requirements
- At least 2 years in project management, project controls, or construction management, or 3+ years in construction technology or a related SaaS environment
- A strong understanding of planning and scheduling concepts
- Proven experience driving customer adoption, value realisation, and retention
- Experience supporting or leading process and behaviour change, particularly where technology was central
- Strong communication and stakeholder management skills
- A highly organised, proactive approach, able to manage multiple strategic accounts effectively
Benefits
- Up to AUD$160k salary + variable bonus (up to AUD$40k)
- 12% superannuation + generous equity
- Flexible hours, remote-first
- Uncapped holiday
- Private medical insurance
- Personal learning and development budget
- Enhanced family and sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementproject controlsconstruction managementconstruction technologySaaSplanning conceptsscheduling conceptscustomer adoptionvalue realisationprocess change
Soft skills
communicationstakeholder managementorganisational skillsproactive approachrelationship buildingcustomer engagementaccount managementleadershipstrategic thinkingproblem solving