NP Digital Brasil

CRM Analyst – Mid-level

NP Digital Brasil

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Develop and oversee CRM strategies aligned with clients' business objectives.
  • Implement and manage workflows, segmentation, and automations in leading market platforms.
  • Build and present performance reports with clear analyses, actionable insights, and optimization recommendations.
  • Monitor CRM KPIs (open rates, click-throughs, conversions, database size, engagement, MQLs/SQLs, revenue, etc.).
  • Maintain database health and ensure data quality for decision-making.
  • Collaborate with internal data, media, and content teams to ensure CRM strategy integration.
  • Ensure client success by understanding needs, proposing improvements, and tracking project progress.

Requirements

  • Hands-on experience with RD Station, HubSpot, and/or Salesforce.
  • Ability to create automations, segmentation, nurture flows, and reports within these platforms.
  • Strong analytical skills to interpret data and extract insights that drive results.
  • Understanding of CRM frameworks, sales funnels, customer journeys, lead scoring, and relationship best practices.
  • Organized, with strong communication skills and a strategic mindset.
Benefits
  • Flexible schedule
  • Birthday day off
  • Remote work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM strategiesworkflowssegmentationautomationsperformance reportsdata analysisCRM frameworkslead scoringcustomer journeys
Soft skills
analytical skillscommunication skillsorganizational skillsstrategic mindset