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Technical Support Specialist
Nox MedicalTechnical Support Specialist providing customer support for Nox Medical's diagnostic hardware and software. Investigating issues, managing complaints, and collaborating with Product and Development teams.
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Provide technical support via phone and email to Nox Medical customers using our diagnostic hardware and software
- Communicate clearly and effectively with customers to resolve technical issues and provide guidance
- Investigate and document product performance, technical issues, and failure information
- Manage and document customer complaints, ensuring proper follow-up and resolution
- Collaborate with the Product and Development teams to escalate and resolve complex (3rd-level) support cases
- Contribute to the creation of user instructions, knowledge base articles, and other supporting material for Nox products
- Apply strong technical troubleshooting skills to diagnose and resolve hardware and software issues efficiently and independently
Requirements
What you’ll need- Education in technology or equivalent work experience
- Experience working in a regulated environment is preferred
- Excellent verbal and written communication skills in English
- Proficiency with computers, technology, and cloud services (e.g., AWS)
- Proven service attitude and a solution-oriented mindset
- Experience in customer service or technical support roles
- Strong technical troubleshooting skills with the ability to diagnose and resolve complex hardware and software issues
- Strong team player with the ability to work independently when required
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingdiagnostic hardwarediagnostic softwareproduct performance investigationtechnical issue resolutioncustomer complaint managementuser instructions creationknowledge base article creation
Soft Skills
communication skillsservice attitudesolution-oriented mindsetteam playerindependent work