Technical Support Specialist
Nox Medical
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Providing global service and technical support in person, over the phone and/or through email.
- Investigate and document product performance and failure information.
- Work collaboratively with Nox Medical Marketing, Sales, Product Specialists and R&D to help troubleshoot product issues.
- Test new versions of hardware and software.
Requirements
- Minimum 5 years’ work experience in the Sleep Diagnostic, medical device or other regulated industries.
- Excellent oral and written communication skills in English.
- Strong technical background.
- Experience with customer service and technical support is a benefit.
- RPSGT credential is a benefit.
- Experience using Noxturnal software is a benefit.
- French Intermediate language proficiency is a benefit.
Benefits
- Remote position
- Technical support assistance
- Collaboration with healthcare providers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportproduct performance documentationhardware testingsoftware testing
Soft skills
oral communicationwritten communicationcollaboration
Certifications
RPSGT credential