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Tech Stack
Tools & technologiesAWSCloudFirewallsGoogle Cloud PlatformMacOS
About the role
Key responsibilities & impact- Manage, maintain, and support MacOS and Windows environments.
- Handle Tier 2 and Tier 3 helpdesk tickets and complex technical escalations with a strong focus on remote support.
- Oversee multiple SaaS platforms across the organization.
- Drive efficient user management, including streamlined onboarding, offboarding, and identity lifecycle processes.
- Configure, maintain, and troubleshoot network infrastructure.
- Provide practical AWS administration, support, and cloud infrastructure management to ensure high system availability.
- Implement and maintain IT security best practices.
- Monitor security tools (e.g., CrowdStrike), manage Firewalls, handle Access Management, and oversee Device Endpoint Management (MDM).
- Actively support the team with asset audits, access audits, and SOC2 compliance requirements.
- Assist with system automation and implement AI-enabled operational workflows to streamline IT processes.
- Provide exceptional technical support to internal teams and external partners, ensuring seamless day-to-day operations.
Requirements
What you’ll need- Minimum of 3+ years of proven experience in IT Support/Operations, Infrastructure Support, or a similar role.
- Demonstrated experience managing multiple SaaS platforms and administering efficient user lifecycles (provisioning, de-provisioning, and access control).
- Hands-on experience with advanced Mac and Windows administration.
- Strong understanding of software lifecycle, security principles, and cloud infrastructure.
- Practical experience with AWS, GCP administration and security tools.
- Familiarity with AI tools and modern automation platforms to optimize IT workflows.
- Strong analytical, incident-handling, and troubleshooting skills.
- Exceptional spoken and written English communication skills (essential for collaborating with global teams and partners).
Benefits
Comp & perks- Positive, inclusive, supportive culture cheering you on your journey
- Learning and development budgets to help you grow and bond with your team
- Offices in NYC and India
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MacOS administrationWindows administrationAWS administrationGCP administrationnetwork infrastructure troubleshootingIT security best practicessystem automationAI-enabled operational workflowsSaaS platform managementincident handling
Soft Skills
analytical skillstroubleshooting skillscommunication skills