Quality Assurance Analyst

Novo

Quality Assurance Analyst ensuring accuracy in banking operations for small business platform at Novo. Reviewing processes, analyzing data, and maintaining quality standards to enhance customer experience.

Posted 5/18/2026full-timeBangalore • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Drive accuracy and insight for Novo’s Customer Operations team (Banking Operations & Customer Success by reviewing and analyzing all processes and customer interactions and identifying areas for improvement.
Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance
Utilize an in-depth understanding of metrics and workflows in order to analyze and report on trends, issues, and quality defects to provide insights, recommendations, and feedback to Novo’s operations.
Create, execute and maintain testing procedures to enhance the effectiveness of banking workflows.
Conduct thorough testing of banking operations systems and applications, ensuring accuracy and reliability.
Review agent interactions with our customer base to identify areas of improvement to streamline processes, provide better assistance, and connect with our account holders to build lasting relationships
Analyze data to identify discrepancies, deviations from established protocols, and potential compliance risks
Operationalize and standardize policies and procedures.
Support Leaders to deliver consistent and focused Quality Assurance reviews that push the envelope on improvements to Novo’s Customer Experience
Partner with internal stakeholders to aggregate, prioritize, and communicate to senior Leadership the top QA issues impacting the organization
Utilize SQL and other analytical tools to extract and manipulate data

Requirements

What you’ll need

Minimum of 2 years of relevant experience, preferably in US banking and financial services, technology, or quality & training.
Excellent critical thinking, problem-solving, and organizational skills.
Fantastic communication skills in order to operate across multiple departments and stakeholders, including working across time zones
Ability to work in an ambiguous environment with changing priorities and objectives based on company objectives and goals.
Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization
Never settling for the status quo
Motivated by Novo’s mission and values to create a seamless customer experience
A dedicated individual who is passionate about banking, compliance and providing outstanding customer service
Identifying trend Analysis & proficiency in SQL for extraction is advantage.

Benefits

Comp & perks

Positive, inclusive, supportive culture cheering you on your journey
We work with very new technologies and architecture patterns
We provide learning and development budgets to help you grow and bond with your team
Offices in NYC, Miami, India, and Colombia.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata analysistesting proceduresquality assurancemetrics analysisworkflow analysisprocess improvementcompliance risk analysiscustomer interaction analysistrend analysis

Soft Skills

critical thinkingproblem-solvingorganizational skillscommunication skillsadaptabilityflexibilityrelationship buildingteam performance improvementstakeholder communicationmotivation