Multichannel Engagement Manager

Novo Nordisk

Multichannel Engagement Manager driving digital transformation for healthcare engagement at Novo Nordisk. Leading omnichannel strategies and enhancing customer experience through innovative digital solutions.

Posted 7/8/2026full-timeJakarta • 🇮🇩 IndonesiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading omnichannel strategies and executing customer engagement initiatives within the Pharmaceutical and Healthcare sectors. Proficient in leveraging digital tools and analytics to enhance customer experiences and drive business outcomes.

Highest-signal resume keywords

Omnichannel StrategyCustomer EngagementDigital TransformationHCP-Focused Digital InitiativesCommercial Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital EngagementSegmentationAnalyticsCustomer-Centric EngagementPerformance Monitoring

Soft Skills

Excellent CommunicationOrganizational SkillsCollaborationCommercial Mindset

Tools & Technologies

Digital Rep-Lead ToolsHCP PortalsWhatsApp EngagementWebinarsDigital Engagement Platforms

Certifications & Qualifications

Bachelor's Degree in MarketingMaster's Degree (e.g. MBA, Digital Marketing, Health Sciences)

Industry Keywords

PharmaceuticalHealthcareMedTechDigital HealthOmnichannel Excellence

About the role

Key responsibilities & impact

Lead HCP omnichannel strategy and execution across physical, digital, remote, and AI-enabled channels.
Drive adoption and optimization of digital rep-lead tools, HCP portals, WhatsApp engagement, webinars, and digital engagement platforms.
Develop customer-centric engagement journeys leveraging segmentation and analytics
Partner with cross-functional teams to deliver personalized scientific engagement and superior customer experience.
Monitor engagement performance, derive insights, and continuously improve channel effectiveness and business outcome.
Build organizational capabilities in omnichannel excellence, AI-powered engagement, and digital innovation.

Requirements

What you’ll need

A Bachelor's degree in Marketing, Business Administration, Life Sciences, Digital/IT, or a related field; a Master's degree (e.g. MBA, Digital Marketing, Health Sciences) is considered an advantage
>7 years of experience in Pharmaceutical, Healthcare, MedTech, or Digital Health organizations, with demonstrated success in Customer Engagement, Omnichannel, Commercial Excellence, Digital Transformation, or related functions.
Experience in HCP-focused digital initiatives will be an advantage
Strong passion for digital engagement, with a finger on the pulse of current new technologies to engage with customer in healthcare
Excellent communication and organisational skills, with the ability to manage multiple priorities in a fast-paced environment
Highly collaborative and commercially minded spirit.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options