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Systems Engineer II – API Manufacturing
Novo NordiskProvide IT Infrastructure support for manufacturing API projects, maintaining and managing systems under FDA regulations. Collaborate with teams and provide customer service in a manufacturing environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT network infrastructure management, including configuration and support of Windows-based virtual servers and SAP systems. Proficient in adhering to FDA regulations and cGMPs while providing operational support in a manufacturing environment.
Highest-signal resume keywords
IT Network Infrastructure ManagementWindows-Based Virtual Server SupportSAP System SupportCisco Equipment ExperienceNetworking Principles Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network AdministrationServer AdministrationTroubleshootingConfiguration ManagementAutomation Systems SupportMonitoring ToolsNetwork Management SystemsLife-Cycle System ManagementInventory ControlProduction Operations Support
Soft Skills
Customer ServiceCross-Functional CollaborationProblem SolvingCommunication
Tools & Technologies
SAPVMWareMicrosoft OfficeNetwork DevicesMonitoring Tools
Certifications & Qualifications
CCENTNetwork +
Industry Keywords
FDA RegulationsCGMPPersonal Protective Equipment (PPE)Medium-to-Large Enterprise EnvironmentIT Infrastructure
Tech Stack
Tools & technologiesERPFirewallsVMware
About the role
Key responsibilities & impact- Provide operational support as part of a cross-functional IT Infrastructure team
- Assist in the maintenance & administration of automated control & IT systems for manufacturing API site projects & future operations
- Responsible for the configuration, installation & working condition of the automation equipment control systems & computer Information systems throughout the facility, including site ERP systems, SAP
- Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (Monitoring Tools, Network Management systems, etc.)
- Hands-on with hardware & software including server room & patch room build outs
- Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
- Provide tier 1-2 IT network support, including after-hours
- Provide tier 1-2 server administration/support for onsite virtual servers
- Provide tier 1 support of site ERP system, SAP, including iDOC monitoring, analysis, & resolution
- Liaison between Site end users & HQ end user support for site ERP system, SAP
- Provide ad-hoc production support & after-hours support to the site for IT related issues
- Inventory control of patch cables, video cables, peripherals & other IT items
- Maintain network/infrastructure documentation in accordance with corporate requirements
- Support backup/restore processes for manufacturing systems
- Interact with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes
- Perform life-cycle system management tasks in conjunction with corporate IT teams for network & infrastructure systems
- Participate in corporate infrastructure guidance groups
- Provide superior customer service
- Identify, report & may recommend corrective action for any unsafe conditions to a supervisor, or department manager
- Adhere to safety procedures including, but not limited to wearing product specific Personal Protective Equipment (PPE) requirements, safety glasses, lock out, confine space & other company policies & procedures
- Follow all cGMPs & ensures that product is manufactured according to procedure & current Good Manufacturing Practices
- Maintain training readiness
- Follow all safety and environmental requirements in the performance of duties**
- Other duties as assigned
Requirements
What you’ll need- Bachelor's Degree in Computer Science, Information Technology or related field from an accredited university required
- May consider an Associate’s degree in Computer Science, Information Technology or related field from an accredited college and seven (7) years of experience implementing & administering networks in a medium-to-large enterprise environment and supporting Windows based virtual servers
- May consider a High School Diploma or GED with a minimum of nine (9) years of experience implementing & administering networks in a medium-to-large enterprise environment and supporting Windows based virtual servers
- Minimum of five (5) years of experience implementing & administering networks in a medium to large enterprise environment required
- Minimum of five (5) years of experience supporting Windows based virtual servers required
- Minimum of two (2) years of experience in support of production operations preferred
- Experience supporting IT network infrastructure, preferably Cisco equipment required
- Specific knowledge of networking principles & concepts required
- Certification in a networking infrastructure discipline (e.g., CCENT, Network +) preferred
- Experience with SAP preferred
- Knowledge of Microsoft Office preferred
- Experience with VMWare preferred
Benefits
Comp & perks- Leading pay and annual performance bonus for all positions
- All employees enjoy generous paid time off including 14 paid holidays
- Health Insurance, Dental Insurance, Vision Insurance – effective day one
- Guaranteed 8% 401K contribution plus individual company match option
- Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
- Free access to Novo Nordisk-marketed pharmaceutical products
- Tuition Assistance
- Life & Disability Insurance
- Employee Referral Awards