Supply Chain O2C Analyst – Customer Fulfilment

Novo Nordisk

O2C Analyst at Novo Nordisk managing the end-to-end order lifecycle for customer fulfilment. Collaborating with cross-functional teams to elevate customer experience and ensure order accuracy.

Posted 7/6/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

ERPRPAServiceNow

About the role

Key responsibilities & impact

Manage the end-to-end order lifecycle – from capture and validation through fulfilment, invoicing and dispute resolution – ensuring accurate, on-time delivery for our customers around the world.
Partner cross-functionally with Sales, Customer Service, Planning, Logistics, Finance and Master Data teams to drive order accuracy and elevate the customer experience.
Validate incoming orders (pricing, terms, credit, SKU, quantity, delivery windows, compliance documentation), coordinate order promising and quality checks with Planning, Logistics and Master Data, and proactively monitor status to escalate risks such as shortages or delays and drive resolution.
Ensure accurate billing (price, discounts, taxes, freight, surcharges, rebates) and timely invoice generation; reconcile stocks and EDI/portal invoices; manage corrections, credit notes and debit notes; and resolve failures in partnership with relevant departments.
Serve as the O2C point of contact for key accounts and own SLA adherence, including OTIF (On Time In Full) performance.
Maintain master data hygiene across customer, materials, pricing and tax codes, and adhere to internal controls (SOX/IFC), audit requirements and documentation standards.
Track and analyse O2C KPIs, perform root cause analysis, lead Kaizen projects, and contribute to process automation (RPA/Power Automate), EDI enhancements and policy updates.

Requirements

What you’ll need

A Graduate or Postgraduate degree, with 8+ years of experience managing the O2C value chain end-to-end.
Hands-on experience with ERP systems (SAP SD / S/4HANA) and familiarity with e-invoicing and e-ordering platforms.
Proficiency in Excel and Power BI, with working knowledge of Power Automate, UiPath or Automation Anywhere considered a strong advantage.
Solid understanding of internal controls (SOX/IFC), audit requirements, and master data governance, coupled with proven ability to anticipate credit, supply and compliance risks and escalate early with options.
Excellent communication and stakeholder management skills, with a track record of navigating complex internal (Supply Planning, Master Data, Finance, IT/Integration, affiliate stakeholders) and external interfaces (customers, 3PLs, carriers, auditors) with professionalism and calm.
Comfort with collaboration tools such as Teams, Outlook and ticketing systems (ServiceNow), and a demonstrated ability to operate with minimal supervision, close loops and document decisions.

Benefits

Comp & perks

Opportunities to learn and develop
Inclusive recruitment process and equality of opportunity for all job applicants
A company culture focused on lasting change for long-term health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ValidationBilling AccuracyKPI TrackingRoot Cause AnalysisProcess Automation

Soft Skills

Excellent CommunicationStakeholder ManagementCollaboration