Senior Manager, IT – API

Novo Nordisk

Senior Manager, IT overseeing 24/7 system support and leadership in a pharmaceutical manufacturing environment. Driving strategy and compliance for IT systems at Novo Nordisk.

Posted 6/15/2026full-timeClayton • North Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the department's system support, developing strategic goals and objectives in alignment with all relevant NN business plans, and providing IT system support and issue resolution 24/7
Provides leadership & coaching to staff
Responsible for application support overseeing subject matter experts within applications used on site
Provides information to site leadership on IT issues, plans, and projects
Ensures staff is trained, IT is in compliance with regulatory requirements and Novo Nordisk requirements and manages internal and external IT stakeholders
Oversee service support, secures IT application changes follow Computer system validations, and collaborates with Line of Business and the IT Organization
Ensures processes and SLAs are in place, drives improvement projects, and collaborates globally to establish standards and share best practices
Manage, lead, and coach teams of subject matter experts (SMEs) to ensure a high-performing collaborative team environment
Provide continuous feedback, structure, accountability, implement best practices and continuous improvement through LEAN management to improve team performance
Maximize value of IT staff through training, development, coaching, performance management, recruitment, and employee relations
Create, develop, define, and implement dynamic key performance indicators (KPIs) for areas of responsibility
Drive technical discussions, problem solving, and compliance discussions
Actively involve, manage, clearly communicate with, and effectively collaborate with internal & external stakeholders at all levels across the organization, as well as in DK
Act as a resource and mentor for colleagues with less experience, providing guidance and support
Develop strategic direction for site IT assets, monitor advancements in the industry & recommend & implement new technologies that meet customers’ needs as well as production goals and agreements for the site
Provide stability needed for customers to maintain current production requirements, as well as meet future growth & increased capacity requirements
Secure a seamless collaboration across the IT teams with the focus on the outcome
Responsible for all IT applications; secure a stable and ready-to-scale IT landscape that supports the increasing volumes at the site while also driving technical discussions, problem solving, and accountability within the department
Establish effective problem-solving, 24/7 support, and management escalation
Ensure IT systems and processes are available, capable & accessible to meet production & business needs while continuously improving support models to ensure operational excellence on the shop floor
Ensure the department operates in accordance with internal & external regulations & procedures (IT Governance)
Follow all safety & environmental requirements in the performance of duties

Requirements

What you’ll need

Bachelor's Degree in Information Technology, Computer Science, or a relevant field of study from an accredited university with a minimum of seven (7) years of IT or automation experience required, preferably in a GMP manufacturing environment
May consider an Associate’s Degree in Information Technology, Computer Science, or a relevant field of study from an accredited college or university with ten (10) years of IT or automation experience, required, preferably in a GMP manufacturing environment
Minimum of three (3) years of people leadership or project management leadership experience including demonstrated ability to lead/direct other people (supervisors/team or project lead/managers), required
Previous experience leading and setting up 24/7 IT support teams, as well as project management and/or systems life-cycle management, is preferred
Proven expertise in GxP documentation practices, regulatory audits, and inspections preferred
Proficient technical knowledge and experience in various systems E2E and infrastructure preferred
Ability to understand and fully utilize complex systems and technologies to execute processes, including familiarity with common systems, and to develop and implement IT strategies, policies, and plans aligned with departmental objectives preferred
Oversee and coordinate various digital and IT areas, including IT systems, support, operations, and digital innovation preferred
Excellent communication skills, with the ability to convey key messages clearly in written, verbal, and presentation communication preferred
Proven ability to inspire and motivate employees through continuous feedback while guiding and coordinating groups towards a shared goal, creating a positive environment for collaboration, managing group dynamics, and ensuring progress and alignment preferred
Strong digital acumen to drive digital transformation and innovation within the organization preferred
Knowledge of LEAN manufacturing technologies & methodologies/Six Sigma methodologies/Systematic problem-solving methodologies preferred
IT governance, including system management, business continuity & forecasting combined with knowledge of sustainability principles and their integration into IT operations and strategies preferred

Benefits

Comp & perks

Leading pay and annual performance bonus for all positions
All employees enjoy generous paid time off including 14 paid holidays
Health Insurance, Dental Insurance, Vision Insurance – effective day one
Guaranteed 8% 401K contribution plus individual company match option
Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
Free access to Novo Nordisk-marketed pharmaceutical products
Tuition Assistance
Life & Disability Insurance
Employee Referral Awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT system supportapplication supportproject managementGxP documentation practicessystems life-cycle managementLEAN managementSix Sigma methodologiesdigital innovationIT governancebusiness continuity

Soft Skills

leadershipcoachingcommunicationcollaborationproblem solvingfeedbackteam managementmotivationstrategic directioncontinuous improvement

Certifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceAssociate’s Degree in Information TechnologyAssociate’s Degree in Computer Science