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Systems Engineer I – SDF, 3rd Shift
Novo NordiskOperational support IT Engineer resolving automation and IT network issues at Novo Nordisk's Durham site. Responsible for configuration and maintenance of network devices and ERP systems in compliance with regulations.
Tech Stack
Tools & technologiesERPFirewallsVMware
About the role
Key responsibilities & impact- Provide operational support as part of a cross-functional IT Infrastructure team
- Assist in the maintenance & administration of automated control & IT systems during OFP site Durham project & its future operations
- Responsible for the configuration, installation & working condition of the automation equipment control systems & computer Information systems throughout the facility, including site ERP systems, SAP
- Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (monitoring tools, network management systems, etc.)
- Hands-on with hardware & software including server room & patch room build outs
- Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
- Provide tier 1-2 IT network support, including after-hours
- Provide tier 1-2 server administration/support for onsite virtual servers
- Provide tier 1 support of site ERP system, SAP, including iDoc monitoring, analysis, & resolution
- Liaison between site end users & HQ end user support for site ERP system, SAP
- Provide ad-hoc production support & after-hours support to the site for IT related issues
- Inventory control of patch cables, video cables, peripherals & other IT items
- Maintain network/infrastructure documentation in accordance with corporate requirements
- Support backup/restore processes for manufacturing systems
- Interacts with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes
- Perform life-cycle system management tasks in conjunction with corporate IT teams for network & infrastructure systems
- Participate in corporate infrastructure guidance groups
- Provide superior customer service
- Identifies, reports & may recommend corrective action for any unsafe conditions to a supervisor, or department manager
- Adheres to safety procedures including, but not limited to wearing product specific Personal Protective Equipment (PPE) requirements, safety glasses, lock out, confine space & other company policies & procedures
- Follows all cGMPs & ensures that product is manufactured according to procedure & current good manufacturing practices
- Maintains training readiness
- Follow all safety and environmental requirements in the performance of duties
- Other duties as assigned
Requirements
What you’ll need- Bachelor's Degree in Computer Science, Information Technology, or related field from an accredited university required
- May consider an Associate’s degree in Computer Science, Information Technology or related field from an accredited college and five (5) years of experience implementing & administering networks in a medium to large enterprise environment
- May consider a High School Diploma or GED with a minimum of seven (7) years of experience implementing & administering networks in a medium to large enterprise environment
- Minimum three (3) years of experience implementing & administering networks in a medium to large enterprise environment required
- Certification in a networking infrastructure discipline (e.g. CCENT, Network +) preferred
- Minimum three (3) years of experience supporting Windows based virtual servers preferred
- Experience supporting IT network infrastructure, preferably Cisco equipment required
- Specific knowledge of networking principles & concepts required
- Experience supporting Windows based virtual servers preferred
- Experience in Pharmaceutical, Biotech, Food, Cosmetic, Beverage or relevant work preferred
- Experience with SAP preferred
- Experience with VMWare preferred
- Minimum two (2) years of experience in support of production operations a plus
- Knowledge of Microsoft Office a plus
- Excellent organizational & planning skills, customer service skills & problem-solving skills a plus
Benefits
Comp & perks- Leading pay and annual performance bonus for all positions
- All employees enjoy generous paid time off including 14 paid holidays
- Health Insurance, Dental Insurance, Vision Insurance – effective day one
- Guaranteed 8% 401K contribution plus individual company match option
- Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
- Free access to Novo Nordisk-marketed pharmaceutical products
- Tuition Assistance
- Life & Disability Insurance
- Employee Referral Awards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network administrationIT supportserver administrationtroubleshootingconfiguration managementautomation systemsnetwork managementvirtual serversSAPnetworking principles
Soft Skills
customer serviceorganizational skillsplanning skillsproblem-solving skillscommunication skills
Certifications
CCENTNetwork +