The Data Science Integrate Insights intern will extract, clean, and transform customer data from multiple sources using SQL and Python.
The intern will analyze customer behavior across channels (web, app, contact center, surveys) to identify trends and pain points.
Support segmentation and cohort analyses to understand differences in experience by customer group.
Additional responsibilities include running ad hoc analyses and A/B test result evaluations to measure the impact of CX initiatives.
Collaborating with cross-functional teams to translate findings into prioritized recommendations.

Requirements

Must be a current student enrolled or recently graduated (graduation date no earlier than May 2026) at/from an accredited college or university pursuing at least a bachelor’s degree.
A completed or in progress undergraduate or graduate degree in Data Science or a related discipline preferred.
Proficiency in SQL for data extraction and transformation.
Strong programming skills in Python (pandas, numpy; visualization libraries such as matplotlib, seaborn, plotly are a plus).
Basic experience with data visualization tools (e.g., Tableau, Power BI, Looker) or the ability to create visualizations in Python.
Familiarity with key CX metrics (NPS, CSAT, CES) and basic statistical concepts (hypothesis testing, A/B testing, confidence intervals).
Strong academic record with a preferred cumulative GPA of 3.0 or higher.
Conscientious self-starter with good organizational skills, project management skills and attention to detail.
Ability to balance multiple projects and priorities, must be able to multi-task.
Strong interpersonal communication and ability to collaborate with teams; must effectively operate independently, across functional lines, and with internal customers.
Demonstrated personal initiative, self-motivation, flexibility, adaptability and willingness to learn.
Proficient in Microsoft Office Tools including Word, Excel, PowerPoint, etc.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPythonpandasnumpymatplotlibseabornplotlydata visualizationA/B testinghypothesis testing

Soft Skills

organizational skillsproject managementattention to detailmulti-taskinginterpersonal communicationcollaborationself-motivationflexibilityadaptabilityinitiative