Vice President, Regional Service Centre EMEA – Global P&O Services
Novo Nordisk
full-time
Posted on:
Location Type: Hybrid
Location: Bagsværd • 🇩🇰 Denmark
Visit company websiteJob Level
Lead
About the role
- Lead the HR service centre, ensuring efficient and high-quality delivery of HR services such as organisational- and employee changes, payroll, benefits administration, and HR inquiries.
- Develop and execute a strategic roadmap for HR shared services aligned with the overall strategic direction and GPOS’ strategy, focusing on digital transformation, process optimisation, and scalability.
- Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure continuous improvement and alignment with organisational objectives.
- Collaborate with HR leadership, business leaders, and external vendors to ensure seamless integration and delivery of HR services, fostering strong cross-functional relationships.
- Drive change initiatives within the shared service centre, ensuring effective change management practices to utilize new technologies incl. accelerating AI, standardize processes, and organisational restructuring.
- Foster a culture of continuous learning and development, promoting employee engagement, career growth, and succession planning to build a high-performing team.
Requirements
- At least 10 years’ experience in driving improvements, digitalization, and implementing shared services best practices.
- Ideally leading HR shared service center operations within a large, complex organization.
- Minimum 5-10 years of experience leading other leaders and at least 10 years of leadership experience in total.
- Experience heading teams and projects in a matrix organization.
- A compelling leader who naturally attracts and motivates others.
- Leadership experience could also be from an affiliate, COE (Center of Excellence) or Product Supply.
- Familiarity with cLEAN leadership and process improvement initiatives.
- Knowledge of HR technology, including HRIS, case management systems, and self-service tools.
- Cultural awareness, financial acumen, and a digital transformation mindset.
- Entrepreneurial mindset, customer-focused, results-driven, and adaptable to change.
- Experience in a GBS (Global Business Services) environment is an advantage.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital transformationprocess optimisationkey performance indicatorsservice level agreementschange managementHR shared services best practicesHR technologyHRIScase management systemsself-service tools
Soft skills
leadershipcross-functional collaborationemployee engagementcareer growthsuccession planningcultural awarenessfinancial acumenentrepreneurial mindsetcustomer-focusedresults-driven